Product Development Manager - (Multiple Roles: Home, VPP or RPI)

USAA•San Antonio, TX

3d•Hybrid

About The Position

USAA is seeking three Product Development Managers to support their Property and Casualty insurance (P&C) property lines, focusing on bringing IT-driven product enhancements to market. These roles will support the Home, Valuable Personal Property (VPP), or Rental Property Insurance (RPI) product lines. The position involves developing new products for target strategic markets and supporting product line initiatives related to development, compliance, operational improvements, claims management, vendor management, product documentation, fulfillment, and system releases. This role is remote eligible in the continental U.S. with occasional business travel, but individuals within a 60-mile radius of a USAA office will be expected to work on-site four days per week.

Requirements

Bachelor's Degree in Business, Marketing, Supply Chain, Statistics, or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
6 years relevant experience in Actuary, Underwriting, Marketing, Operations, Financial Services or relevant military experience.
Experience conducting research, compiling and analyzing data, and identifying trends that have supported product decisions.
Demonstrated experience in developing, deploying and supporting product and/or integrated suite of products.
Knowledge and understanding of Product Development Life Cycle (PDLC).

Nice To Haves

P&C Property Expertise: Experience supporting property product lines and bringing IT-driven product enhancements to market; understanding of insurance products, including contracts, coverages, pricing, and common claims scenarios. Ideally in Home, VPP or RPI.
Data-Driven Insights: Comfortable using data and analytics tools (like SQL, Tableau, Sigma) to inform product decisions and drive innovation.
Intellectual Curiosity: Demonstrated willingness to explore data, ask insightful questions, and drive understanding beyond surface-level findings.
Product Design & Innovation: Demonstrated familiarity in product design, with a general understanding of the product lifecycle and user-centric development.
Adaptable Problem-Solver: Thrives in fast-paced environments, eager to tackle complex challenges and find solutions even with ambiguity.
Multi-Initiative Leader: Skilled at managing several projects at once, balancing priorities, and collaborating effectively across various departments (IT, Pricing, Data, Underwriting, Go-to-Market, etc.).
US military experience through military service or a military spouse/domestic partner.

Responsibilities

Participates in the development of digital-first products supporting the needs and risks of USAA Members.
Supports efforts to develop and launch new innovative product offerings as well as auxiliary/enhanced features/services for existing products.
Advises others in the launch of new products and in the evaluation and decision to buy/build or partner.
Generates creative product and coverage solutions for member needs to ensure a dynamic product development pipeline exists.
Responsible for maintaining knowledge of business and underwriting performance for products in scope (e.g., trends, results, etc.).
Analyzes internal and external data and member information to support formulation of product strategy and enhance competitive intelligence.
Conducts analysis of key data to support on-going monitoring, maintenance and underwriting of existing 'new in market' products based on product performance, member needs and competitive changes in the market including but not limited to product rules, rates, and forms.
Develops and communicates the new product value proposition for product enhancements/features.
Guides Member Contact teams on how to effectively use sales guides and provides education on new products and services, including new offerings and enhancements to existing features.
Analyzes and evaluates new product performance metrics to recommend offering change, if necessary, prior to full launch.
Coordinates with relevant control partners (to include Legal, Compliance, and Risk Management) to ensure product offerings are designed and implemented in compliance with all applicable laws and regulations.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.