P&C Product Development (Auto Telematics)

USAA•San Antonio, TX

18h•Hybrid

About The Position

USAA is seeking a Product Development Manager to support the P&C Auto Telematics Product. This role is responsible for supporting the development and design of existing and new product features, models, and versions of USAA Telematics products, and shaping the core Auto portfolio. The selected candidate will collaborate closely with Data Science, Underwriting, Actuary, State and National Product Teams, and others to define product strategy, develop, shape, scale, and optimize world-class telematics products that balance member experience, growth, and profitability. The role offers a flexible work environment requiring the individual to be in the office 4 days per week and can be based in San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Chesapeake, VA, or Tampa, FL. Relocation assistance is not available.

Requirements

Bachelor's degree in Business, Marketing, Supply Chain, Statistics; OR 4 years of relevant education and/or experience.
6 years relevant experience in Actuary, Underwriting, Marketing, Operations, Financial Services or relevant military experience.
Experience conducting research, compiling and analyzing data, and identifying trends that have supported product decisions.
Demonstrated experience in developing, deploying and supporting product and/or integrated suite of products.
Knowledge and understanding of Product Development Life Cycle (PDLC).

Nice To Haves

P&C Business Acumen, preferably in Telematics and/or Auto (innovation, product management, pricing, underwriting, product intelligence etc.).
Demonstrated experience with data analytics tools and platforms (i.e. Power BI, Tableau, Snowflake, SQL, Python) and ability to deliver insights.
Strong critical thinking skills to evaluate information, identify data gaps, and ensure the validity of insights.
Skill in applying critical thinking to analyze the entire product lifecycle, anticipating potential issues in pricing, underwriting, claims, or experience that might arise from product design, and proactively identifying solutions.
Experience translating business requirements to technical and analytical teams.
Experience in creating product briefings and presenting to leadership and product partners.
US military experience through military service or a military spouse/domestic partner.

Responsibilities

Participates in the development of digital-first products supporting the needs and risks of USAA Members.
Supports efforts to develop and launch new innovative product offerings as well as auxiliary/enhanced features/services for existing products.
Advises others in the launch of new products and in the evaluation and decision to buy/build or partner.
Generates creative product and coverage solutions for member needs to ensure a dynamic product development pipeline exists.
Responsible for maintaining knowledge of business and underwriting performance for products in scope (e.g., trends, results, etc.).
Analyzes internal and external data and member information to support formulation of product strategy and enhance competitive intelligence.
Conducts analysis of key data to support on-going monitoring, maintenance, and underwriting of existing 'new in market' products based on product performance, member needs, and competitive changes in the market, including but not limited to product rules, rates, and forms.
Develops and communicates the new product value proposition for product enhancements/features.
Guides Member Contact teams on how to effectively use sales guides and provides education on new products and services, including new offerings and enhancements to existing features.
Analyzes and evaluates new product performance metrics to recommend offering change, if necessary, prior to full launch.
Coordinates with relevant control partners (to include Legal, Compliance, and Risk Management) to ensure product offerings are designed and implemented in compliance with all applicable laws and regulations.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.