Product Development Intern

NEW YORK POWER AUTHORITY•City of White Plains, NY

1d•$18 - $25

About The Position

The Product Development Intern supports the design, enhancement, and implementation of operational and customer-focused solutions that improve business processes and user experiences. The role works with cross-functional teams to analyze business needs, identify process improvement opportunities, gather and document requirements, and contribute to scalable solutions. The intern gains exposure to product strategy, operational excellence, customer experience, project management, and data-driven decision-making while supporting organizational initiatives. The paid Summer Developmental Internship lasts 10 weeks, from June 8 through August 13, 2026. It provides professional development, on-the-job experience in the energy industry, exposure to executives, and networking opportunities. Applicants must be enrolled in an associate’s, undergraduate, or graduate program; recent graduates are not eligible. Applicants must be legally eligible to work in the United States for the duration of the internship. Applications close December 31, 2026.

Requirements

Enrollment in an associate’s, undergraduate, or graduate program at a college or university is required; recent graduates are not eligible.
Must be legally eligible to work in the United States for the duration of the internship, June 8 through August 13, 2026.
Proficiency in Microsoft Office programs, especially Excel, PowerPoint, and Outlook.
Excellent verbal and written communication skills.
Strong organizational skills and ability to manage competing priorities.
Ability to work independently and collaborate as part of a team.
Ability to provide positive customer service to internal and external stakeholders.

Responsibilities

Research, analyze, and document business and customer requirements.
Support product development and process improvement initiatives.
Analyze operational workflows and recommend opportunities for optimization.
Collaborate with stakeholders across Operations, Customer Solutions, and Product teams.
Track project milestones, metrics, and deliverables.
Prepare presentations, reports, and recommendations for leadership review.
Participate in testing, feedback collection, and solution implementation activities.
Use data and customer insights to support decision-making and continuous improvement.
Participate in department-specific projects, analysis, and research, and learn project management skills.
Support the team in developing business solutions that contribute to NYPA’s VISION2030 strategic goals.
Research industry trends and emerging technologies to contribute to continuous improvement of programs.
Complete other assigned projects, which vary based on focus area.