Business Channel Strategy & Product - Product Development Analyst

NBH Bank

6d•Onsite

About The Position

As a Product Development Analyst, you will support the execution of new products and enhancements in payments & digital banking for consumer, small business, and commercial business lines. You will be responsible for a variety of tasks including serving as a key contributor in the gathering of market intelligence and other data to support new product recommendations and business cases. You will work with the Product Manager to help plan, oversee, and lead assigned projects from ideation through to completion, and partner with existing vendors to understand current and future functionality of existing systems. Collaborate with internal teams on product changes, communicating product and service updates to the training team to assist with training needs. Product Development Analysts serve as subject matter expert for assigned products and services, collaborate with Finance to analyze data used to determine if product meets financial expectations, manage assigned vendor relationships including ongoing communication and incident escalation, assisting in testing of new and existing product enhancements, and helping with other duties as needed. All associates are expected to build a great rapport with clients and fellow associates and treat others with respect and consideration regardless of their status or position. All associates are expected to maintain current knowledge and consistent compliance with regulations and bank policies and procedures related to the position, including but not limited to Comptroller of the Currency (OCC), Consumer Financial Protection Board (CFPB), and Office of Foreign Assets Control (OFAC) requirements.

Requirements

High School diploma or equivalent required.
Minimum of 5 years of relevant job experience with bank operations.
Valid driver's license (may not be learner’s, restricted or “to and from work” license) and driving history that meets the Bank’s driver standards.
Applicants must be legally authorized to work in the United States.
Selected candidate(s) for hire must complete a criminal history report, global screen, drug screen, employment credit report and if applicable, a driving record prior to employment.

Nice To Haves

5+ years of previous banking experience
Associate’s degree, or relevant combination of education and job experience
Continued education with an emphasis in math, statistics, analytics, and/or accounting preferred.
Strong written and verbal communication skills, with the ability to clearly articulate product functionality, requirements, and issues to both technical and non-technical stakeholders.
Solid interpersonal and collaboration skills, with the ability to work cross-functionally with Technology, Operations, Compliance, Finance, and external vendor partners.
Proficiency in Microsoft Excel and Word, with the ability to analyze data, support reporting needs, and create clear documentation.
Experience or familiarity with core banking systems (FIS IBS or similar) and supporting product integrations.
Ability to support reporting and KPI tracking, including monitoring product performance, identifying trends, and highlighting opportunities or risks.
Demonstrated ability to manage multiple priorities, meet deadlines, and adapt in a fast-paced, evolving product environment.
Strong analytical and problem-solving skills, with the ability to evaluate issues, identify root causes, and recommend solutions.
Comfortable working with ambiguity and driving clarity through critical thinking and structured analysis.
Strong sense of ownership and accountability, with attention to detail and commitment to delivering accurate, high-quality work.

Responsibilities

Gathering market intelligence and other data to support new product recommendations and business cases.
Planning, overseeing, and leading assigned projects from ideation through to completion.
Partnering with existing vendors to understand current and future functionality of existing systems.
Collaborating with internal teams on product changes.
Communicating product and service updates to the training team to assist with training needs.
Serving as subject matter expert for assigned products and services.
Collaborating with Finance to analyze data used to determine if product meets financial expectations.
Managing assigned vendor relationships including ongoing communication and incident escalation.
Assisting in testing of new and existing product enhancements.
Building a great rapport with clients and fellow associates and treating others with respect and consideration.
Maintaining current knowledge and consistent compliance with regulations and bank policies and procedures.
Supporting new product implementations and feature rollouts, including coordination across teams, tracking milestones, and ensuring readiness.
Participating in and validating User Acceptance Testing (UAT) to ensure product requirements and integrations function as expected.
Supporting development and execution of training materials, communications, and procedures for new products, enhancements, and process changes.
Gathering and analyzing competitive intelligence and market trends to inform product enhancements and positioning.