Product Designer, Consumer Verticals

OpenAI•San Francisco, CA

4d•$245,000 - $310,000•Onsite

About The Position

The Consumer Verticals team at OpenAI explores how ChatGPT can become meaningfully more useful in important areas of people’s lives, including health, finance, and emerging agentic experiences. This role involves leading the end-to-end design of new consumer experiences across these emerging verticals. The designer will explore how ChatGPT should adapt to different contexts, translate complex model capabilities into clear product interactions, and establish scalable patterns across multiple domains. This is a generative, zero-to-one role requiring movement between broad product vision and detailed interaction design, creating prototypes for rapid learning and polished experiences for shipping. The role also involves navigating domains where trust, accuracy, safety, and user agency are essential. The position is based in San Francisco HQ, with relocation assistance offered.

Requirements

Substantial experience designing and shipping high-quality consumer software at scale.
Exceptional UX, UI, and interaction design skills, with a high bar for craft in every stage of the work.
Highly generative product thinker who can explore broadly, develop a strong point of view, and turn ambiguity into clear product direction.
Experience leading zero-to-one initiatives or introduced new product categories, behaviors, or interaction models.
Ability to simplify complex systems without hiding the details users need to make informed decisions.
Strong instincts for trust, safety, transparency, and user control—particularly in consequential or sensitive experiences.
Ability to move fluently between domain-specific problems and broader systems or platform thinking.
Ability to communicate through compelling narratives and prototypes that build alignment across design, research, product, and engineering.
Excited to define how AI-first consumer products should look, feel, and behave as models become more capable and agentic.

Responsibilities

Shape the product and design direction for purpose-built consumer experiences across areas such as health, finance, and general consumer agents.
Design and ship high-quality products from early concepts and prototypes through detailed interaction design and final visual execution.
Define how ChatGPT should behave in different domains while preserving a coherent, distinctly OpenAI experience.
Explore new interaction models for AI systems that can understand context, support complex decisions, and take action on a user’s behalf.
Partner closely with research, engineering, product management, safety, and domain experts to turn technical capabilities into useful and responsible products.
Conduct and apply user research to understand the distinct needs, expectations, and risks within each vertical.
Balance specialized domain requirements with reusable patterns that can strengthen ChatGPT and accelerate future product development.
Contribute to OpenAI’s broader design culture and raise the bar for consumer product craft.