Product Designer

AcuityMD • Boston, MA

6d • Remote

About The Position

AcuityMD, Inc seeks a Product Designer to work with cross-functional teams to deliver excellent customer experiences through the collection, analysis, and application of key customer data points to understand, question, and improve user experiences. This role involves conducting user research, surveys, and interviews to obtain key data points regarding customer pain points, goals, objectives, and usability concerns throughout their journey with the healthcare system. The designer will utilize findings to propose targeted solutions to influence the Engineering team’s design of new products with customized visuals and interactions to improve user experience. Responsibilities include creating interactive data visualization tables, charts, graphs, and dashboards that clearly illustrate how patients interact with multiple doctors and treatments over time, enabling sales representatives to identify which doctors are seeing patients with relevant conditions to prioritize outreach, meet sales goals, and improve patient outcomes and hospital cost efficiencies. Additionally, the role provides strategic, data-driven insights identifying how hospital catchment zones and health systems are most likely to benefit from Acuity products, enabling the sales organization to ensure the efficient deployment and logistical management of resources to hospitals and medical facilities to improve patient care and cost savings. The Product Designer will create robust data products within a Business-to-Business (B2B) SaaS framework that empowers commercial organizations within medical device companies to efficiently target appropriate healthcare providers and drive the innovative design and adoption of customized medical devices and technologies to market. Full-time telecommuting is permitted from anywhere within the U.S.

Requirements

• Bachelor’s degree, or foreign equivalent, in Computer Science, Computer Engineering, or a closely related field plus 5 years of progressively responsible experience in the job offered or a related occupation.
• Experience conducting qualitative and quantitative user research (including user interviews, surveys, and usability testing) and synthesizing insights into product requirements (3 years)
• Experience collaborating with cross-functional teams (engineering, product management, data, and commercial teams) in an agile or iterative product development environment (4 years)
• Experience designing data-driven user experiences for B2B SaaS platforms, including workflow-based enterprise applications (3 years)
• Experience creating interactive data visualizations (tables, charts, graphs, dashboards) for analytical and operational use cases (3 years)
• Experience applying customer and platform data to inform UX and product design decisions, including user journey mapping and behavioral analysis (3 years)
• Experience translating research findings into product design specifications for engineering teams, including interaction design and visual system requirements (3 years)
• Experience designing software products that operate on sensitive data within highly regulated industries, with demonstrated understanding of complex operational workflows and compliance constraints (2 years)
• Must be legally authorized to work in the U.S. without sponsorship.

Responsibilities

• Work with cross-functional teams to deliver excellent customer experiences through the collection, analysis, and application of key customer data points to understand, question, and improve user experiences.
• Conduct user research, surveys, and interviews to obtain key data points regarding customer pain points, goals, objectives, and usability concerns throughout their journey with the healthcare system.
• Utilize findings to propose targeted solutions to influence the Engineering team’s design of new products with customized visuals and interactions to improve user experience.
• Create interactive data visualization tables, charts, graphs, and dashboards that clearly illustrate how patients interact with multiple doctors and treatments over time, enabling sales representatives to identify which doctors are seeing patients with relevant conditions to prioritize outreach, meet sales goals, and improve patient outcomes and hospital cost efficiencies.
• Provide strategic, data-driven insights identifying how hospital catchment zones and health systems are most likely to benefit from Acuity products, enabling the sales organization to ensure the efficient deployment and logistical management of resources to hospitals and medical facilities to improve patient care and cost savings.
• Create robust data products within a Business-to-Business (B2B) SaaS framework that empowers commercial organizations within medical device companies to efficiently target appropriate healthcare providers and drive the innovative design and adoption of customized medical devices and technologies to market.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior