Product Design Engineer

Ford•Allen Park, MI

2d•$65,100 - $166,200•Hybrid

About The Position

We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters. In this position... A Product Design Engineer is primarily responsible for working with various technical teams to help identify issues; then work together to create and implement solutions. This position has global responsibility to enable resolutions for customers throughout the globe. This role also manages the full build and release processes associated with Ford's Integrated Diagnostic Software (IDS) tool – globally.

Requirements

High school diploma or GED
2+ years’ experience working with automotive diagnostic scan tools
1+ years of experience diagnosing IDS runtime ecosystem concerns and supporting servers/services as well as working level relationships with the tier 1 supplier who provides software.
1+ years of experience with field concern triage process and contacts in place today supporting Ford dealership software tools.
1+ years of experience with Ford diagnostic processes and procedures used by Ford technicians globally
1+ years of experience with automotive network communication protocols – CAN, etc.
1+ years of proven experience with software development & Data systems – basic understanding of software programming syntax and data systems interface

Nice To Haves

Associates degree or higher
Ability to communicate with various global software/data tool owners to motivate changes that relate to data, HMI and UX.
Auto dealership experience is a plus
Working level experience with Ford's JIRA software management tools.
Excellent organizational skills to meet goals and set priorities
Strong verbal and written communication skills.

Responsibilities

Manage all global releases of FCSD’s Integrated Diagnostic Software (IDS) dealership software application.
Coordinate the timely resolution to diagnostic software issues preventing technicians from fixing customer vehicles. Often being able to identify key stakeholders that are responsible for root cause of the issue.
Provide customer concern support to the Technical Assistance Centers (TAC) & Field Service Engineers (FSEs) and Software Verification Teams for software failure and/or data issues impacting customer vehicle performance.
Oversee and sometimes lead development of detailed resolution plans for specific software bugs holding up technicians.
Apply XML tools to develop/debug service procedures and analyze/debug back-end data quality.
Create interim containment actions to address customers vehicle while permanent corrective actions are created then implemented.
Work closely with Product Development engineers and teams to ensure issues impacting service technicians are understood and properly prioritized and actioned.
Assure correct data support of software applications
Collaborate with Software/Hardware Designer/Supplier to assure design intent is met.
Validation performed using both simulation tools and on vehicle validation.
Liaise with Product Development Data customers to ensure back-end data accuracy.

Benefits

Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time.

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