Product Design Director, Acquisitions, Core Card Experiences,

Capital One • McLean, VA

9d

About The Position

We’re currently seeking a Product Design Director to lead our Acquisitions Design Team in Core Card Experiences, part of the Experience Design organization. Card is the largest revenue source for Capital One. The relationship between Capital One and its customers starts with the Acquisitions experience, and hopefully lasts for the rest of the customer’s life. Acquisitions sets the tone for how that relationship will thrive. The Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences and we are passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re a creative innovator who embraces an environment where you can experiment, learn, and change banking for good, we’d love to hear from you.

Requirements

• At least 8 years of experience in product design role
• At least 3 years of experience leading design teams

Nice To Haves

• At least 10 years of experience in product design role
• At least 5 years of experience leading design teams
• Experience in a design toolkit that spans product design, service design, design strategy or content design
• Experience leading product design teams operating across UX or UI, strategy, content and research from strategy through delivery to market
• Experience partnering with product managers, engineers, marketing and analytics leaders across multiple business lines to shape strategy, OKRs, roadmaps and operating models
• Experience working within a design system
• Proficiency with web and mobile technologies and platforms, navigating technology considerations and constraints to drive sound product and experience decisions
• Expertise with design and prototyping tools such as Figma
• Experience managing an interdisciplinary design team
• Proficiency in business case development, grounding product and user experience decisions to business value
• Exceptional written and verbal communication skills
• Exceptional interpersonal skills and relationship building across complex organizations
• Exceptional people management and development skills

Responsibilities

• Lead a talented, cross-disciplinary team of designers and collaborate deeply with our research teams and Product and Tech leadership.
• Lead high-impact, highly complex projects and defining and driving design strategy that informs the higher-level vision of the organization and aligns to business objectives.
• Drive multiple streams of acquisitions innovation ranging from ongoing optimizations to significant innovation step-change, integrating new patterns and technologies.
• Leverage established expertise and leadership in product design to elevate the quality and maturity of the design practice at Capital One.
• In collaboration with cross-functional partners, help to oversee and optimize the use of appropriate tools, platforms, frameworks and design systems and enable your team to develop artifacts that may include vision stories, journey maps, blueprints, high-fidelity designs and prototypes.
• Create conditions for a positive and inclusive team environment and set a vision for an inclusive, collaborative culture that makes your team feel valued and heard.
• Champion voices of both customers and partners, modeling the mindset that business and customer outcomes are not distinct but complementary, ultimately resulting in experiences that exceed baseline customer needs and expectations.
• Demonstrate expert knowledge of products, processes, our customers, competitors and industry market trends, applying relevant insights to shape how Design should engage and solve business challenges.
• Share insights around technical advances and data capabilities that could influence outcomes, while helping larger teams navigate technical limitations and boundaries in service of bold technological solutions, data destinations and efficiency.
• Connect the dots across teams, portfolios, platforms and LOBs, bringing together partners and processes in ways that drive more coherent experiences, accelerate delivery and elevate the value of design.
• Present work across levels and job functions, modeling a strategic human-centered approach that integrates design frameworks, data and research insights to make the complex accessible, influence senior stakeholders and achieve impactful results.

Benefits

• health, financial and other benefits that support your total well-being
• performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed