Product Delivery Senior Associate- Payment Operations

JPMorgan Chase & Co.•Tampa, FL

12d•Onsite

About The Position

Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey. As a Senior Product Delivery Associate in Cash Operations Transformation team, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value. Your role provides a unique opportunity to work in Payments, the fastest changing areas in the Financial Services industry, shaping how to operationally support new, e-commerce products emerging while partnering with the business to ensure the successful execution of the Payments franchise’s strategy and enabling the delivery of products in a stable and scalable way.

Requirements

3+ years of experience or equivalent expertise in product management or a relevant domain area
Demonstrated performance in either product management or relevant domain area
Experience executing operational management and change readiness activities
Experience in product deployment processes
Demonstrated knowledge of Payments and the payment life cycle
Demonstrated ability to partner with business stakeholders to design and implement process improvements using core technology and digital tools
Strong collaborator with excellent interpersonal skills—able to influence peers and executives across functions
Clear, confident communicator at all organizational levels
Logical, structured problem-solver with disciplined planning and decision-making
Solid understanding of controls, risk management, and compliance protocols
Proven experience in product management or a related domain, with a track record of delivering results

Nice To Haves

Developed knowledge of the product development life cycle
Operations experience dealing with large scale operations and transformation agendas
Expertise in data analysis and manipulation to support hypothesis generation
Proficiency in Excel and ability to clearly storyboard using PowerPoint is essential
Self-starter who independently manages workload and delivers on commitments
Experience supporting more than one CCB Operations Function/Line of Business

Responsibilities

Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies
Supports the completion of change management activities across functional partners and monitors adherence to the firm’s risk, controls, compliance, and regulatory requirements
Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources
Coordinate with the Product Delivery Manager to drive end-to-end delivery—standardize impact assessments, identify and escalate blockers, and ensure resource alignment.
Lead design-to-delivery and change-management of new services and enhancements, enforcing the firm’s risk, control, compliance, and regulatory requirements.
Maintain visibility into business initiatives and client mandates to manage the Payments Operations change pipeline.
Define and implement optimized operating models by mapping current processes, systems, and organizational structures, and pinpointing opportunities to improve customer experience, scalability, and resiliency.
Develop strategic hypotheses and business cases, securing stakeholder buy-in for recommendations.
Drive process and tool enhancements through proactive reengineering, increasing efficiency and resilience.
Provide regular status updates to senior management and business stakeholders.