Product Delivery Manager

Digital Realty Global • Dallas, TX

17h

About The Position

Position Title: IT Delivery Project Manager Location: Dallas, Ashburn, Boston, Chicago, Austin, or Atlanta Travel: up to 25% Your role On behalf of the IT Infrastructure Department, the Global IT Delivery takes care of the delivery of equipment and engineering work at location in a timely and cost-efficient manner. To achieve this objective Global IT Delivery defines and deploys an end-to-end process, starting with the annual planning of activities until the completion of the installation at location. To support this process, Global IT Delivery pre-selects vendors to do pre-defined installation activities with pre-selected equipment based on the global architecture standards defined by the Engineering departments.

Requirements

• Strong knowledge of enterprise network infrastructure including routers, switches, firewalls, load balancers, and storage systems.
• Proven experience with Project Management
• Experience overseeing data center hardware deployments, upgrades, and lifecycle management.
• Familiarity with infrastructure procurement processes including RFP preparation, vendor evaluation, and contract management.
• Demonstrated vendor management experience including SLA monitoring, escalation handling, and managed services oversight.

Responsibilities

• Setting up the IT Delivery Process: Agrees with Design, Engineering & Construction (DE&C) the activities to be executed to support the infrastructure installation in new Data Centers.
• Agrees with Engineer the activities to be executed to support life cycle management.
• Agrees with IT Service Operations the activities to be executed to provide/install equipment at location.
• Agrees with Finance the funding and cost allocations models.
• Develops the playbooks for various IT-delivery and life cycle management activities.
• Setting up the Annual Planning: Agrees with the annual plan for infrastructure installation with the DE&C.
• Agrees with the annual plan for life cycle management with the system- and network engineering department.
• Build an overall plan with activities to be executed at each location.
• Optimizes the plan to reduce the amount of location visits.
• Maintains the plan based on the latest changes and re-optimizes if needed.
• Ordering and Installation activities: Processing orders on behalf of DE&C or the IT Infrastructure departments.
• Align on any issues between requester and vendor (planning, availability of equipment, availability at location, etc.).
• Oversee the quality of the execution of the activities ordered.
• Handle invoicing and cost allocation.
• Vendor selection and Procurement: Intake of requirements of IT Engineering and IT Service Operations department.
• Selection of potential vendors to deliver the required product and/or service.
• Facilitate a vendor comparison, product and/or service comparison together with the requesters.
• Getting agreement on the final selection of a vendor, product and/or service and conditions.

Benefits

• Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.
• Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work.
• As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action.
• We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.
• Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed