Product Delivery Manager
About The Position
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. Position Overview: Term: 1-year contract Location: Rosemead, CA 91770 Pay: up to $70.68/hr Hours: M-F 8-5/ Hybrid role -Tue & Wed onsite This role runs discovery, maps cross-channel journeys, identifies constraints, and produces the “Discovery Packet” required for IT to provide accurate estimates and for leadership to make investment decisions.
Requirements
- 5+ years in Discovery, UX Research, Product Strategy, and Service Design
- Strong skills in blueprinting, journey mapping, and early-stage prototyping
- Ability to translate user needs and operational insights into business value.
- Strong synthesis, facilitation, and problem-facing capabilities.
Responsibilities
- Convert vague business problems into fully defined opportunities with customer + business + regulatory framing.
- Produce “shovel-ready” Discovery Packets to support IT estimation, capital requests, and strategic prioritization.
- Works with the Senior Manager of Product to create ROI models when needed
- Translate scattered backlog into strategic themes.
- Lead customer research: interviews, usability tests, concept validation, and prototype creation/feedback.
- Leverage call center data, QM analytics, and operational insights to validate root causes.
- Works with Senior Manager of Product to identify regulatory constraints affecting the solution space.
- Product service blueprints, journey maps, business rule definition and low-fidelity prototypes.
- Aligns with Domain PMs to understand end-to-end journey impacts and constraints early.
- Works with Domain PMs to define MVP boundaries and ensure IT estimates are based on realistic, validated scope.
- Ensure all discovery artifacts are aligned before transitioning work to estimation or execution.
Benefits
- Zones offers a comprehensive Benefits package
- As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance.
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
