Product Delivery Director - Deposits 2.0

JPMorgan Chase & Co.•Columbus, OH

About The Position

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation. As a Product Delivery Director in Consumer Bank for Deposit 2.0, you foster enhancements and optimize the way products are delivered to customers. As a leader on the team, you leverage your skillset to transform product delivery and create new ways for teams to continuously deliver value to their customers. Deposits 2.0 is a multi-year strategic priority for Consumer and Community Banking and will require not only build of a new product, but also significant build across the organization as we collectively modernize experiences and functionality.

Requirements

8+ years of experience or equivalent expertise delivering products, projects, or technology applications
Extensive experience leading operational management and change readiness
Experience in enterprise-wide release and deployment processes and strategies
Advanced knowledge of the product development life cycle, technical design, and data analytics
Advanced knowledge of JIRA, JIRA Align, and Confluence
Experience leading teams of 8-12 individuals
History of strong negotiation skills and creative problem solving
Strong written and verbal communication skills

Nice To Haves

Recognized thought leader within a related field
Comfort working with ambiguity, and defining a plan of action.
Understanding and experience running operational processes to measure success metrics, business readiness and release management
Experience running horizontal center of excellence with preference in subject matter of data metrics, risk and controls.

Responsibilities

Directs principal activities across the end-to-end product delivery journey including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while highlighting opportunities to improve efficiencies and functional coordination
Owns the change management framework across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
Maintains a high level of visibility over product timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
Coaches and mentors, the product delivery team on best practices through collaborative discussions on resource management, dependency management, and deployment techniques to improve efficiencies
Continually innovates on existing reporting processes to ensure appropriate attention to escalations, while maintaining as light touch administrative burden as possible
Maintains an evergreen status report, and represents Deposits 2.0 status to senior stakeholders and with supporting products
Proactively identifies and removes blockers for the team, while building long term relationships with stakeholders and becoming a horizontal Subject Matter Expert on Deposits 2.0
Maintains and iterates central Deposits 2.0 materials like Area Product Group roadmaps, process and procedure documentation, product task management requirements
Considers all required actions that lead to a successful delivery and that the organization is prepared or the gap is filled
Becomes a horizontal Subject Matter Expert on how Deposits 2.0 functions as a product to successfully deliver