Product Delivery Analyst

Manulife • Waterloo, ON

18d • Hybrid

About The Position

Join Manulife Wealth as a Product Delivery Analyst to help deliver exceptional experiences for our advisors and clients. As part of our Continuous Delivery organization, you’ll combine your business and technical analysis skills to deliver strategic product initiatives and improve processes that support digital solutions. Acting as the voice of both the business and the customer, you will collaborate with cross-functional teams to ensure that our products are both viable and feasible, while consistently delivering value to our users. This dynamic role offers an exciting opportunity to influence strategy, drive continuous improvement in user journeys, and enhance our digital ecosystem. If you thrive in a collaborative environment, enjoy solving complex challenges elegantly, and want to help shape the future of advisor and customer interactions, we invite you to apply and join us in delivering meaningful change!

Requirements

• 3-5 years of experience in business analysis or a related product management field with a consistent track record of delivering successful changes to digital products/projects.
• Bachelor's degree in business, finance, information technology or an equivalent field.
• Excellent analytical, problem-solving, and decision-making skills.
• Adept at formulating business requirements and user stories, then testing/validating results.
• Exceptional communication and interpersonal skills, both verbal and written, with the ability to facilitate cross-departmental collaboration and effectively convey complex information.
• Skills in engaging and leading stakeholders to align product vision and strategy to ensure project alignment and success.
• Knowledge of market research methodologies, including data collection, analysis, and competitor analysis
• Knowledge of digital product lifecycle from ideation through requirements, testing/validation to deployment.
• Ability to collaborate with Business, Operations and Technology teams to develop solutions.
• Experience with data analysis tools, including advanced Excel skills (such as pivot tables, VLOOKUP, and data visualization), and familiarity with SQL to extract and analyze data from databases.
• Experience with data visualization tools like Power BI or Tableau is preferred, with the ability to create and interpret complex reports and dashboards.
• Ability to demonstrate data analytics to advise product decisions and optimize performance.
• Experience applying project management and product management tools such as Jira or Rally to manage product backlogs, roadmaps, user stories, sprint planning, issues management, generating reports and identifying areas for improvement.

Nice To Haves

• Familiarity with the latest AI trends and technologies is a plus.
• Shown talent in agile methodologies, such as Lean, Scrum, and Kanban, with a focus on iterative approaches that drive business outcomes and enhance adoption.
• Experience with process improvement methodologies like Six Sigma or Lean is an asset.
• Preferred certifications include Certified Business Analysis Professional (CBAP) or Project Management Professional (PMP).
• Familiarity with financial services industry operations and regulatory requirements.
• Strong numeracy skills, with proficiency in data manipulation and reconciliation.
• Strong project management skills, including the ability to manage timelines, create Gannt charts, allocate resources, track action items
• Familiarity with formal change management approaches and digital engagement strategies.

Responsibilities

• Contribute to the development of product strategy by providing insights from user feedback and competitive analysis.
• Make recommendations to management for reengineering business processes to achieve greater efficiency.
• Produce comprehensive business reports that improve decision-making speed and drive feature prioritization.
• Identify trends and opportunities for improvement that align with the company's strategic goals and objectives.
• Assist in updating product roadmaps to reflect strategic goals, key opportunities and market insights.
• Align stakeholder needs with product strategy and roadmap priorities through effective collaboration.
• Collaborate with stakeholders to conduct business analysis, gathering and documenting detailed business requirements and specifications.
• Facilitate clear and effective communication of business requirements to team members, including systems and management teams.
• Contribute to the product development process by writing user stories, organizing and prioritizing the product backlog, and running trade-offs.
• Design and implement test plans and test cases, evaluating outcomes to ensure effective implementation of business solutions.
• Leverage tools like Jira and actively participate in agile ceremonies to refine backlog and ensure timely delivery.
• Communicate delivery progress and maintain alignment goals and timelines
• Conduct user acceptance testing to ensure delivered features meet quality standards and requirements.
• Analyze data from multiple sources to resolve conflicts and deliver actionable insights.
• Analyze product performance and usage data to identify trends and inform decisions.
• Collaborate with data teams to ensure accurate and timely data collection.
• Support the execution of change management and go-to-market strategies for product rollouts.
• Address stakeholder needs during change initiatives to ensure smooth adoption.
• Partner with cross-functional teams to develop communication materials and create relevant training sessions and product demos.
• Build strong relationships with stakeholders such as Operations, Technology, Compensation, Finance, and third-party vendors to enhance processes and drive continuous improvements.
• Use frameworks like SWOT Analysis, RACI Matrix and OKRs to guide strategic decisions.

Benefits

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
• Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
• Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level