Product Customer Support

Terex Corporation • Cedar Rapids, IA

6d

About The Position

The Product Customer Support position is responsible for providing aftermarket support for company products by utilizing knowledge of product line equipment to assist dealers in securing replacement parts in the market/territory. You will advise dealers on the availability of conversion parts and assist dealer and/or customer to solve problems associated with replacement parts.

Requirements

• 2+ years of customer service experience
• High School Diploma or GED

Nice To Haves

• Associates degree
• Heavy equipment experience
• Computer skills: Word, Excel, Outlook & Power Point
• Understanding and Reading Parts Manuals
• Understanding and Reading Prints
• Oracle experience
• Possess strong communication and customer service skills
• Possess a strong team concept

Responsibilities

• Manages quotations, processes and expedites orders through distributors and direct end-users through the helpdesk
• Expedite open parts orders and manage backlog
• Work with other internal departments to correct parts manuals, prints, inventory and pricing
• Support historical information by maintaining records on distributors and products that are at the fingertips of all aftermarket team members
• Understands competitor products and pricing to identify sales opportunities
• Work cross functionally with all Terex MPS team members including buyers /planners/engineering to ensure customer satisfaction
• Participates in creation and implantation of distributor score card and review process
• Develop and maintain recommended parts list for equipment based in distributor’s area of responsibility
• Assist with new product launches through NPPD process

Benefits

• paid vacation
• 401(k)
• medical
• dental
• vision

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED