Product Controls Strategy - Insurance

JPMorgan Chase & Co. • Columbus, OH

12d

About The Position

Support the build of the control environment for Business Banking’s Insurance Product. As a member of the Product Control Team, partner with the product team, Control Managers, and Legal, Risk, Compliance, and Controls partners to translate regulatory obligations and business requirements into controls that support product delivery and ongoing operations. Assess requirements, identify risks across the product journey, and support control design and implementation. Develop procedures and reporting to help the business execute controls, identify exceptions, and address gaps. The role supports the Product / General Manager, who retains responsibility for risk ownership, work prioritization, and final control approval.

Requirements

• At least 8 years of experience in product controls, business control management, operational risk, compliance, or a related financial services discipline, with the ability to influence outcomes without direct authority.
• Ability to translate policy, regulatory, and business requirements into process requirements and documented controls in partnership with subject matter experts.
• Experience assessing risks, designing controls, documenting procedures, and supporting control implementation or testing.
• Understanding of the product development life cycle and how to incorporate controls into new product builds and operating models.
• Ability to work across Product, Control Management, Legal, Compliance, and other partner teams.
• Strong analytical and problem-solving skills, with attention to completeness and accuracy of control documentation and reporting.
• Clear written and verbal communication skills, including explaining control gaps, tracking actions, and escalating issues appropriately.
• Strong organizational skills and ability to manage multiple requirements and dependencies as product plans evolve.

Nice To Haves

• Experience with insurance products or insurance agency operations, including associated processes and control requirements.
• Familiarity with Consumer & Community Banking or Business Banking standards and governance processes.
• Experience developing control reports, exception monitoring, or management reporting to support ongoing control oversight.

Responsibilities

• Partner with Legal and Compliance to identify applicable policy and regulatory obligations, assess their impact on the Insurance Product, and translate guidance into documented control requirements.
• Map obligations to product processes and controls; draft procedures as needed; maintain requirements-to-control mapping and a gap action log with owners and required actions.
• Work with Consumer & Community Banking and Business Banking partners to confirm applicable standards and governance requirements and incorporate them into the product operating model.
• Coordinate control requirements related to Third Party Oversight, NPA risk assessments, communications, and Agility Controls Change Management with relevant partners.
• Map the Insurance Product journey with the product team and Control Managers to identify risks, process dependencies, and areas requiring controls.
• Draft control objectives and procedures; partner with product and delivery teams to define control build requirements and support design and testing.
• Develop control reporting requirements and coordinate report builds; support control execution, exception reporting, and follow-up on identified gaps.
• Communicate control readiness, outstanding actions, and decisions required; escalate unresolved gaps through agreed governance channels and support the Product / General Manager’s prioritization and approval decisions.

Benefits

• Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed