Product Consultant

Fiserv • Omaha, NE

1d

About The Position

As a successful Product Consultant, you will play a pivotal role in understanding, promoting and enhancing the features and capabilities of our products to both internal teams and external clients.

Requirements

• High school diploma or equivalent required
• 6-10 years of account management experience
• 4-5 years of Fiserv experience
• Strong verbal and written communication skills along with coaching skills to do the same.
• Detail-oriented with a focus on delivering exceptional customer service
• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role.
• Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Nice To Haves

• Bachelor’s Degree in Business or Finance
• Previous experience in the Financial Services Industry
• Knowledge of Fiserv systems, (PCF, ACS, Letters, DQ, Rules, 3270.)
• Experience and knowledge of technical methodologies such as Waterfall and Agile.
• Proven experience in a product consultant or similar role within the technology or software industry.

Responsibilities

• Collaborate with product development teams to understand the functionality and features of new and existing products
• Work closely with clients and internal partners to trouble shoot, research and resolve product inquiries and impacting issues on client’s use of Fiserv products
• Take a “Client First” approach by providing consultative servicing to meet client and company objectives.
• Cultivate positive relationships with clients and internal partners
• Act as a subject matter expert on our products during client interactions, demonstrations and training sessions
• Conduct market research and competitor analysis to identify opportunities for product improvement and differentiation
• Develop and deliver product presentations, training materials and documentation for both internal and external teams

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED