Product Configuration Technical Analyst I/II

Lifetime Benefit Solutions•Rochester, NY

23h•Remote

About The Position

The Product Configuration Technical Analyst manages and establishes end-to-end product application and/or system configuration data design and maintenance controls including design, communication, tools, approval and change process. This position is a critical liaison with the Product & Contract Management team and business partners of all functional areas as it directs design processes and procedures for product configuration items that will be built and maintained on an operational basis. The Architect fills multiple roles (simultaneously, as needed) in support of the Product & Contract Management organization; identifies and implements product and quality process improvements that may affect multiple areas; and provides support to end-to-end operations as it relates to product and contract management activities. At the higher level, this position is primarily responsible for architecting, planning, and creating solution designs; implementing improvements; conducting tests; and trouble-shooting the association of the interfaces and extensions which connect the company's core and integrated systems. This position is also involved with the planning, design specifications, improvements, tests, and troubleshooting of reports; the production of ad-hoc reports; and the technical review and analysis of software fixes, patches, upgrades, and releases to the company's core and/or integrated systems.

Requirements

Bachelor’s degree in Business Administration, Computer Science or related field with a minimum of four years of user experience in process management/improvement. In lieu of degree, a minimum of eight years of relevant operations/process management/improvement experience.
Broad understanding of the systems and processes for all supported businesses. In depth understanding of user needs and system capabilities.
Demonstrated strong analytical, diagnostic, and problem-solving abilities.
Demonstrated above average written and oral communications skills.
Knowledge of operations and contract benefits.
Critical thinking skills and demonstrated ability to identify root causes of business and/or workflow problems, determine innovative strategies for solutions and opportunities and drive to completion.
Knowledge of process improvement methodologies and principles.
Organizational skills including the ability to manage projects and work across multiple locations.
Ability to work independently on multiple tasks and demonstrates good project management skills.
Strong facilitation and group leadership skills.
Working knowledge of PCs and Office applications is required.
Experience working as a member of a cross-functional team and building strong relationships.
Demonstrated listening skills to gain insight and needed clarification for full comprehension.
A minimum of five years of user experience in process management/improvement. In lieu of degree, a minimum of nine years of relevant process management/improvement experience.
Demonstrated expertise in structured systems analysis and design and data gathering techniques.
Advanced knowledge of system reporting applications.
Advanced experience with operational and technical analysis.
Demonstrable cross-functional understanding of the use of the organization’s core systems and applications.
Demonstrable experience with project and resource planning.
Advanced understanding of the differences between integrated, interdependent, and interfaced systems and their impacts on each other.
Strong oral and written communication skills including making and delivering presentations and the ability to translate technical terminology and processes to functional users.
Demonstrable ability to lead, organize, and prioritize multiple projects and associated resources.
Ability to judge severity of problems and the need to escalate to management.
Expertise in process improvement design and gathering information from stakeholders.
Works with stakeholders on assignments of medium complexity and multiple business units to create process improvements to ensure end to end continuity, either on a single process or multiple processes.
Communicates and understands strategic business objectives and applies them to process improvement concepts.
Coordinates evaluation of operational systems/processes and recommends improvements.
Performs analysis and assessments of processes ensuring fit into policies and strategies that align with Health Plan goals and provide best customer experience.
A minimum of six years of user experience in process management/improvement. In lieu of degree, a minimum of ten years of relevant process management/improvement experience.
A minimum of three years of user experience in benefit configuration.
Demonstrated leadership, decision-making and team building skills.
Authoritative expertise with project design, system configuration design, development, creation of metrics, and governance processes required to manage projects.
Demonstrated ability to cover for Management as needed.

Nice To Haves

Business Process Expert (BPE) or PMI certification is preferred.
Business Process Expert (BPE) or PMI certification required within 12 months of employment.

Responsibilities

Assists with designs and develops product configuration solution architectures that support the company's corporate business strategy and the product development process or end to end enrollment process, as appropriate.
Evaluates and validates new and existing functions that relate to product implementations, provides user support through standardized processes, tools, workflow analysis, and testing, to ensure product requirements are fulfilled.
Oversees and directs the process development of new business system capabilities and release upgrades. Ensures regulatory compliance, prompt, accurate and efficient processing for all product lines.
Maintains close and effective communication and relationships with respective business partners, such as IT, Product & Contract, Sales, and Enrollment Operations.
Ensures proper documentation and configuration of new enhancements and patches.
Works closely with other business units to define improvement opportunities including requirements for existing processes and/or developing new processes.
Develops procedures and contingency plans to ensure governance and quality issues are addressed.
Designs, develops, and maintains essential product configuration build and migration utilities in support of increasing quality and efficiency within the Product Configuration Team.
Acts as a subject matter expert for product testing engineers and other business areas in their assigned portfolio.
Continually seeks and develops ongoing process improvement activities, providing recommendations and documentation for potential improvement.
Supports the corporate and divisional strategy through meeting departmental goals.
May lead or participate in Divisional and Health Plan-wide projects.
Participates in departmental work groups and assists in facilitation of meetings to support product implementations including interviews, knowledge sharing and training.
Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies’ mission and values, adhering to the Corporate Code of Conduct and leading to the Lifetime Way values and beliefs.
Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures.
Regular and reliable attendance is expected and required.
Performs other functions as assigned by management.
Responsible for architecture, planning, creating solution designs, implementing improvements, conducting tests, and troubleshooting the association with the interfaces and extensions to ensure efficient, accurate, and quality configuration of the company’s core and integrated systems. Also responsible for the planning, design specifications, improvements, tests, and troubleshooting of reports, the production of ad-hoc reports, and the technical review and analysis of software fixes, patches, upgrades, and releases to the company’s core and/or integrated systems.
Leads and facilitates people across the organization through the process of defining architecture strategies and aligning with and advancing the overall IT and business strategy. Solicits input from IT and the business as a part of architecture development. Communicates and guides IT and the business regarding enterprise architecture, business architecture and solution architecture.
Maintains close and effective communication and relationships with IT, Product & Contract, Sales, and Enrollment Operations leadership teams.
Keeps up-to-date with appropriate technology and solutions and shares knowledge to maintain optimal and mutually beneficial solution design and implementation, and achievement of service and support expectations.
Researches and identifies areas of innovation with the intent to advance business capabilities with the use of IT and system configuration.
Works closely with peer architects and others to ensure that development strategies fit within the company's corporate business strategy.
Documents, validates, and/or prepares for coding the technical design specifications associated with interfaces, reports, and/or software fixes to ensure efficient, accurate, and quality configuration of the company’s core and integrated systems.
Develops, maintains, and/or approves appropriate documentation to support identified change controls of core and integrated systems configuration and design, as well as the training and development of another analyst within the Product Configuration team to support the core or integrated systems.
Develops necessary materials and facilitates meetings with EHP management and peers while participating in strategic system and resource planning for the core and integrated systems.
Acts as a subject matter expert for product testing engineers and other business areas in portfolios beyond just their assigned portfolio.
Continually seeks and develops continuous process improvement activities, providing recommendations and documentation for potential improvement, as well as mechanisms for measuring the change in output or the end state.
Works with stakeholders on the most critical assignments to create improvements as either a dedicated resource or with overall division processes to ensure end to end continuity.
Applies advanced methodologies of process improvement and research techniques in the investigation and solution of complex end to end processes.
Provides leadership and work guidance to less experienced personnel.
Prepares reports and makes detailed presentations to project teams, department heads and all levels of management.
Reviews all new enhancements of their assigned systems and applications. Analyzes and recommends to senior management when the implementation of new enhancement and patches are needed. Provides leadership to the appropriate areas to direct implementation process.