Product Concern Engineer

Ford Motor Company • Allen Park, MI

12d

About The Position

Our Marketing, Sales & Service organization advances the Ford reputation as a visionary vehicle and mobility services company and helps deliver a trusted customer experience. Use your marketing, sales and service expertise to turn data-driven insights into innovative solutions that enhance sales and customer loyalty. Join us and be the eyes, ears and voice of Ford. In this position, the FCSD CIDR Product Concern Engineers use tools and data resources to identify vehicle concerns that cannot be repaired using existing diagnostics, parts and/or software. They perform additional detailed analysis to define concerns, identify the scope of vehicles affected, and make recommendations on the elements required of a successful remedy. The PCE supports resolution efforts by coordinating service trials, performing service readiness actions to define parts and/or software requirements, and authoring bulletins and messages for dealers.

Requirements

• Ability to use tools and data resources to identify vehicle concerns.
• Ability to perform detailed analysis to define concerns.
• Ability to identify the scope of vehicles affected.
• Ability to make recommendations for successful remedies.
• Ability to coordinate service trials.
• Ability to perform service readiness actions.
• Ability to author bulletins and messages for dealers.

Responsibilities

• Use tools and data resources to identify vehicle concerns that cannot be repaired using existing diagnostics, parts and/or software.
• Perform detailed analysis to define concerns.
• Identify the scope of vehicles affected.
• Make recommendations on the elements required of a successful remedy.
• Support resolution efforts by coordinating service trials.
• Perform service readiness actions to define parts and/or software requirements.
• Author bulletins and messages for dealers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed