Product Compliance Specialist

Würth Industry USA • Roanoke, VA

8h

About The Position

The Product Compliance Specialist gathers, verifies, maintains, and communicates product-related compliance information for products sold by the company. The role connects suppliers, manufacturers, internal product teams, compliance functions, Sales, Customer Service, and customers to ensure information is accurate, current, traceable, and clearly communicated. It supports customer requests concerning product composition, regulatory status, safety documentation, environmental requirements, labeling, restricted substances, declarations, and other product-compliance topics.

The specialist manages product compliance documentation and data, responds to customer and internal requests, coordinates supplier and regulatory follow-up, and supports audits, assessments, reports, and regulatory filings. The role also contributes to product lifecycle support and process improvements that strengthen data quality and response consistency. Travel is estimated at up to 5%.

Requirements

• Bachelor’s degree in compliance, regulatory affairs, environmental science, chemistry, engineering, supply chain, business, or a related field, or equivalent relevant experience.
• Minimum of 2 years of experience in product compliance, regulatory affairs, quality, product stewardship, technical documentation, customer support, supply chain, or a related function.
• Experience gathering, reviewing, organizing, and communicating technical or compliance-related information.
• High standard of professionalism, ethics, and confidentiality.
• Customer-focused attitude and ability to provide timely, practical, understandable responses.
• Ability to interpret technical and regulatory information and communicate its implications clearly to non-specialist and executive audiences.
• Strong written and verbal communication skills across multiple organizational levels and functions.
• Attention to detail, strong organizational skills, and follow-up skills.
• Ability to manage multiple requests, deadlines, and stakeholders while maintaining accurate records.
• Ability to recognize uncertainty, avoid unsupported conclusions, and escalate issues appropriately.
• Teamwork, collaboration, humility, and business judgment.
• Proficiency with Microsoft 365 products, including Outlook, Word, Excel, PowerPoint, Teams, and SharePoint.
• Ability to perform duties with minimum oversight and act as a self-starter.

Nice To Haves

• Experience with product lifecycle management, enterprise resource planning, compliance management, or document management systems.
• Experience in distribution, industrial products, or fasteners.
• Experience with a global manufacturer or multinational group.

Responsibilities

• Collect product compliance information from suppliers, manufacturers, internal product teams, and authoritative regulatory sources.
• Review material certifications, product and supplier declarations and certifications, chemistry information, technical documentation, safety information, and supplier responses for completeness, consistency, currency, applicability, and alignment with customer requirements.
• Maintain accurate records of compliance information, supporting documentation, requests, responses, and follow-up actions; track open actions, due dates, expirations, supplier responses, and customer commitments.
• Identify missing, conflicting, outdated, or incomplete information and coordinate corrective action with appropriate owners.
• Respond to customer requests and prepare customer-facing responses, declarations, questionnaires, certificates, statements, and supporting documentation.
• Translate technical, regulatory, and supplier information into clear communications appropriate for the audience.
• Coordinate with internal stakeholders to resolve product compliance questions and maintain compliance throughout the product lifecycle, from sourcing through delivery.
• Escalate material regulatory uncertainty, potential product restrictions, safety concerns, conflicting information, or significant customer or business risks.
• Support customer audits, supplier reviews, internal assessments, and other product-compliance information requests.
• Coordinate supplier outreach and follow up to obtain required declarations, certifications, material information, and other documentation, and to resolve overdue, incomplete, or inconsistent responses.
• Monitor regulatory and customer requirement changes, industry trends, and accepted best practices; assess potential impacts and communicate relevant updates to stakeholders.
• Support preparation and submission of applicable product compliance reports, declarations, and regulatory filings, as directed.
• Support impact assessments by identifying affected products, suppliers, markets, documents, and internal processes.
• Work with subject-matter experts to distinguish confirmed requirements, supplier-provided information, and matters requiring further review.
• Support product compliance data in applicable systems, databases, catalogs, and customer portals, and maintain traceable documentation trails.
• Help develop standard response language, frequently asked questions, templates, and guidance materials.
• Support product onboarding, product changes, supplier changes, and market expansion by identifying required compliance information and documentation.
• Contribute to process improvements that strengthen data quality, standardize workflows, reduce response time, and improve customer experience.
• Maintain confidentiality of proprietary product, supplier, customer, and company information.
• Perform other duties as assigned.

Benefits

• Maternity/paternal leave after 1 year of service.
• Tuition reimbursement eligibility after 1 year of service.
• Medical, vision, dental, life insurance, and other health benefits and programs.
• 401(k).
• Short-term disability and long-term disability.
• Paid time off accrued per pay period, with an additional day earned per year of service.
• 10 paid holidays.
• May be eligible to participate in an annual incentive bonus, depending on various factors such as organizational performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level