Product Communications Manager

Fiserv•Alpharetta, NJ

5d•$90,000 - $144,000•Onsite

About The Position

About the role: You will craft clear, concise, and impactful communications to support product launches, operational changes, and cross-functional initiatives. You’ll collaborate across product, GTM, and operations teams to translate complex information into actionable, audience-specific content that drives alignment and adoption.

Requirements

Bachelor's degree in communications, Marketing, English, Technical Writing, or a related field.
5 years of experience in Product Communications—or a closely related discipline such as product marketing or product operations—within a tech or financial services environment.
Proven ability to translate complex technical or financial concepts into clear, concise, audience‑appropriate communication.
Experience using content and documentation tools such as Confluence, SharePoint, PowerPoint, and Canva.

Nice To Haves

Background in B2B SaaS, fintech, or product lifecycle communications, supporting launches and ongoing product updates.
Familiarity with operational or change‑management communications, especially for product releases or process transitions.
Experience building scalable communication systems, including templates, documentation frameworks, intake processes, and workflow structures.

Responsibilities

Develop and deliver multi-channel merchant‑facing communications that clearly explain product updates, feature launches, and operational changes to Clover merchants.
Create segmented communications tailored to different merchant groups to ensure relevance, clarity, and stronger adoption of new products and features.
Partner with Product, GTM, and Operations teams to produce materials that support both internal teams and merchant understanding.
Translate complex technical and financial concepts into simple, actionable information for diverse audiences
Drive change‑management communications that support product rollouts, policy updates, and operational transitions, ensuring merchants can easily adapt.
Produce internal briefs, executive updates, and stakeholder‑ready content that keeps teams aligned and informed.
Build scalable communication systems, including templates, workflows, and documentation libraries to support consistent, repeatable multi-channel merchant messaging.
Maintain internal knowledge bases and portals with accurate, up‑to‑date product information that supports both internal teams and merchant‑facing materials.
Ensure high standards of content quality, consistency, and alignment across all merchant communication channels and touchpoints.

Benefits

Fuel Your Life program to support physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra effort with points used for rewards.
Eight Employee Resource Groups to foster a collaborative culture.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Retirement planning and discounted shares with the Employee Stock Purchase Plan.
Medical, dental, vision, life, and disability insurance options available day one
Tuition assistance and reimbursement program.
Paid parental, caregiver, and military leave.