Product/Business Development, Senior Analyst-ONE Service

EAM-Mosca Corporation • Hazle Township, PA

8d • Onsite

About The Position

EAM-Mosca Corp., Hazle Township, PA, a dynamic market leader in the area of end-of-line automated packaging machinery and consumable strapping solutions, is seeking a Product Manager to join our Field Service Department. EAM-Mosca is privately held and retains a unique, focused, entrepreneurial culture. EAM-Mosca also enjoys a blue-chip client base of highly successful North and South American manufacturing companies and a portfolio of products for a variety of end-use markets. The key to the business's ongoing success is a system-based product portfolio featuring standard and custom-engineered packaging machinery solutions, as well as a superior consumable packaging product, complemented by quality technical service and readily available after-sales parts support. The BDP will work within a cross-functional international team to further develop “ONE Service” aftermarket parts and service offerings. ONE Service is the MOSCA marketing term for the Aftermarket service department, its products and services.

Requirements

• Mechanical Engineering background or extensive Field Service experience.
• Bachelor’s degree in Business, Marketing or related major
• Experience with Business systems such as Power BI, AS400, Salesforce, and Microsoft Suite
• Public Speaking: able to present information to internal and external customers.
• Ability to understand basic Mechanical processes and procedures.

Nice To Haves

• Bilingual a plus (English / Spanish).

Responsibilities

• Support Aftermarket Service and parts sales by identifying opportunities for revenue growth through additional service offerings and upselling strategies.
• Develop and expand the aftermarket ONE Service offerings by monitoring and analyzing market trends and our customers' needs in the service sector.
• Planning and implementation of new service offerings, as well as aftermarket parts sales to improve existing service processes and service offerings.
• Interface responsibility between various departments: Sales, Service, Parts, and Marketing.
• Analysis and prepare proposals for the introduction and optimization of new service processes; Aftermarket parts sales and future support implementation.
• Support in ensuring compliance with quality and safety standards in the service area.
• Execution and commentary of benchmarking analyses to determine best practices in the service sector.
• Development of customer feedback processes for continuous improvement of service offerings.
• Participation in industry-related trade fairs and conferences for networking and further training.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior