Product Associate - Alternative Lending Operations

JPMorgan Chase & Co.•New York, NY

12h

About The Position

Join a team at the forefront of payments modernization, where your analytical skills and curiosity will help shape the future of lending products. You'll work in a fast-paced, collaborative environment that values diverse perspectives and rewards initiative. As a Product Analyst in the Alternative Lending Product Operations team, you will support multiple lending products across controls, production incident management, data corrections, and product remediation. You'll also play a key role in operational readiness as new products prepare to launch, partnering with teams across the business to ensure a seamless customer experience.

Requirements

1 year of experience in digital product management, financial services, technology, or project management.
Demonstrated ability to manage multiple tasks effectively in a fast-paced environment.
Excellent written and verbal communication skills, with strong reasoning, organizational, and presentation abilities.

Nice To Haves

Familiarity with controls investigation techniques and methodologies.
Experience supporting and delivering products to market.
Experience with lending products and/or servicing operations.
Bachelor's degree in a relevant field.

Responsibilities

Manage the investigation, reporting, and remediation of controls exceptions to maintain product integrity and compliance.
Support Voice of the Customer channels by investigating escalations, complaints, and agent feedback, and updating training documentation as needed.
Partner with general management, strategy, and training teams to create and maintain machine-readable documents that enable employees to effectively support our products.
Collaborate with the Assisted Servicing Product team to deliver user stories and prepare products for launch.
Build and manage key relationships with stakeholders across Product, Technology, Operations, Risk, Legal, and Compliance.