Product and Technology Support Specialist

Sloan Implement•Montfort, WI

11h•$50,000 - $90,000

About The Position

Position requires self-motivated person driven to succeed. Position provides ample freedom to develop relationships with customers and become an integrated partner/advisor in his/her business. Position encourages development of new and aggressive ways to promote Sloan Implement and the services and products we sell. Position demands working as a team with all Sloan Implement departments and employees in the best possible way to positively impact our customers and Sloan Implement. Position requires a helpful and patient personality willing to go the extra mile for our customers and Sloan Implement. Depending on experience, a six month to one-year training program at our Atwood, IL location may be required. Provides agronomic solutions and support for the sale and use of John Deere Agriculture Management Solutions (AMS) equipment. Works with all dealership departments to sell and support precision farming products to producers in their trade area.

Requirements

Associates degree in Agronomy, Agriculture Business, or Agriculture Mechanization or equivalent experience
1+ years of experience in an agriculture-related role
Excellent driving record with a valid driver’s license (checked via insurance company)
Must maintain a good driving record in compliance with company Motor Vehicle Records criteria throughout employment
Knowledge of database software and computer application systems
Ability to work flexible hours
Ability to use standard desktop load applications such as Microsoft Office and internet functions
Ability to speak and write effectively one-on-one and within a group

Responsibilities

Leads the organization in the sale of Precision Farming Products offered through John Deere
Knows and uses company provided systems and tools to follow a defined sales process
Manages the adoption of new technology and product offerings
Creates and executes a John Deere Agriculture Management Solutions (AMS) Marketing Plan to educate customers on the different products and services provided by the company
Conducts preseason on-farm customer training as well as in-field start-ups and troubleshooting
Provides support for advanced customer training (including desktop software and data management products) offered through John Deere
Responds to customer inquiries and provides troubleshooting over the phone, through remote support, or in person
Manages customer follow-up processes and customer satisfaction issues related to the AMS product line
Serves as the internal and external dealership technical specialist relative to the entire AMS product line
Identifies, develops, and leads training opportunities to educate customers and dealership employees on AMS products