Product and Technology Specialist

Volvo Cars Brooklyn•Brooklyn, NY

10d•Onsite

About The Position

Volvo Cars of Brooklyn is an elite new and pre-owned retailer of Volvo vehicles conveniently located in the heart of Industry City, Sunset Park, Brooklyn, NY. We are respected as one of the most successful luxury and performance automotive dealers in the world. We are committed to service and building long lasting friendships with our clients. Our soaring Sales and CSI reflect the professionalism and dedication to our clients and the lifestyle for which Volvo Cars of Brooklyn has become known. At Volvo Cars of Brooklyn, we believe our employees are our greatest asset. As such, we treat all employees with respect and appreciation for their contributions to the company. Volvo Cars of Brooklyn is always looking for qualified, driven and professional individuals to join our sales and service teams to begin a career with our luxury dealerships. $18 per hour based on experience. Join the Volvo Cars Brooklyn team as a Delivery Specialist / Volvo Product Ambassador! In this dual-role, you will ensure that every customer receives their vehicle in perfect condition while showcasing the exceptional features and benefits of our Volvo lineup. You’ll facilitate a seamless delivery experience, assist customers in understanding their new vehicle, and build lasting relationships, all while delivering outstanding service. The Product & Technology Specialist (“PTS”) is a customer-focused role designed to assist both Sales & Service customers as a product expert, with a strong emphasis on Volvo product, technology, and ultimately – creating a great Volvo customer experience. GOAL: Create a tailored customer experience though improving customers’ understanding of the vehicle and its technologies, kicking off the introduction into the Volvo Family and strengthening the bond between the customer and the dealership.

Requirements

Previous experience in automotive sales, customer service, or vehicle delivery is preferred but not required.
Excellent communication and interpersonal skills with a focus on delivering exceptional customer service.
A valid driver’s license with a clean driving record is required.
Comfortable performing tasks such as walking around vehicles, demonstrating vehicle features, and assisting customers in and out of cars.
Flexibility to work evenings, weekends, and holidays as needed.
A 40-hour work week is expected.

Responsibilities

Ensure vehicles are meticulously cleaned, detailed, and inspected before delivery. Address any damages or adjustments in collaboration with the service team to ensure every car is in pristine condition.
Greet customers with a warm, friendly demeanor and guide them through their vehicle’s features and functions, answering questions and ensuring a memorable, informative delivery experience.
Complete all necessary paperwork related to vehicle delivery, ensuring the customer receives manuals, keys, and any other required documents to finalize the sale.
Conduct a final test drive to familiarize the customer with key features, technology, and safety protocols, ensuring they feel comfortable and confident with their new vehicle.
Develop and maintain strong, long-term relationships with customers, addressing concerns and providing technical assistance. Follow up after delivery to ensure complete satisfaction.
Maintain accurate delivery records and ensure all vehicle inventory data is updated promptly.
Work closely with the sales team, service department, and finance to ensure timely and smooth vehicle deliveries. Coordinate to resolve customer issues as needed.
Serve as a Volvo Product Ambassador, showcasing the lineup of vehicles and providing customers with detailed information on features, benefits, and Volvo's commitment to quality.
Follow all company policies, safety guidelines, and regulatory requirements to ensure deliveries are executed professionally and securely.