Product Analytics Analyst

OTR Solutions•Roswell, GA

1d•Onsite

About The Position

OTR Solutions is an innovator in the transportation industry providing a suite of factoring, fuel, and business management solutions. We help new and established companies get fast access to the funds they need for daily operations. As a Private Equity-backed FinTech company, we are scaling our technology and data capabilities to drive smarter, more data-informed product decisions across our platform. OTR has been recognized as a “Top Workplace” by the Atlanta Journal-Constitution since 2016! We are seeking a Product Analytics Analyst to support how we measure, understand, and improve product performance across our platform. This role will focus on defining product metrics, building dashboards, and analyzing user behavior to help Product, Engineering, and cross-functional teams make better, faster decisions. This is an ideal role for someone who enjoys working deeply in data, uncovering insights, and turning product usage into actionable recommendations in a fast-paced environment. Please note: We do not sponsor work-related visas.

Requirements

3+ years of experience in product analytics, data analytics, or a related role
Hands-on experience with product analytics tools such as Pendo and Google Analytics
Experience with BI and visualization tools (Tableau or similar)
Strong understanding of product metrics, funnels, and basic experimentation concepts
Experience analyzing user behavior and product usage data
Ability to translate product questions into structured analysis and insights
Strong communication skills with the ability to present findings clearly
Comfort working cross-functionally with Product, Engineering, Marketing, and Business teams

Nice To Haves

Experience with user flow mapping or process mapping is a plus
Experience in SaaS, fintech, or high-growth tech environments is a plus

Responsibilities

Define and maintain core product KPIs including user adoption, feature usage, retention, time-to-value, and funnel completion metrics
Build and maintain dashboards that provide real-time visibility into product performance for Product and Leadership teams
Conduct ad hoc analyses on user behavior to support roadmap planning, feature launches, and post-release impact evaluation
Map key user journeys and identify drop-off points, friction areas, and underutilized features
Segment users by behavior, lifecycle stage, role, and account type to surface meaningful patterns and insights
Support A/B testing and experimentation efforts through analysis and reporting
Serve as a key user of Pendo, supporting configuration, tagging, and ongoing maintenance
Support Google Analytics reporting and contribute to a unified view of product usage across web properties
Assist in evaluating and implementing new analytics tools and integrations as the product evolves
Partner with Product, Design, Marketing, and Engineering teams to deliver insights and reporting support
Translate complex data sets into clear, actionable insights for non-technical stakeholders
Support tracking strategy across analytics tools, including event definitions, naming conventions, and data quality checks
Help audit and improve instrumentation to ensure accurate, consistent, and scalable product data