Product Analyst

Aeropay•Aeropay HQ,

16d•$65,000 - $80,000•Onsite

About The Position

Aeropay is a financial technology company modernizing money movement with pay by bank solutions. Headquartered in Chicago and backed by leading investors, Aeropay enables businesses to accept compliant, cashless payments through direct bank-to-bank (ACH) transfers, eliminating card fees and outdated payment rails. Powering online checkouts, in-store transactions and embedded payments, Aeropay’s flexible APIs and integrations are built on a secure and scalable infrastructure with compliance at the core. In industries where risk mitigation and user experience matter most, our platform gives our partners a faster, safer and more intuitive way to pay. Aeropay is redefining what it means to pay—and get paid—by bank. The Product Analyst is the analytical engine behind Aeropay's product decisions, running experiments and digging into user and merchant data to understand how people move through our platform. This role plays a crucial part in shaping the roadmap, from defining KPIs with product managers to uncovering where the user experience breaks down and recommending fixes. We're looking for a detail-oriented, curious thinker who's as comfortable in SQL and dashboards as they are translating findings into clear, actionable recommendations.

Requirements

1-3 years of experience in a product analytics or related role
Proven, hands-on experience querying user event logs and extracting product data
Experience with BI tools such as Tableau, Looker and/or Metabase to build dashboards and share insights with cross-functional teams
Solid understanding of hypothesis testing, statistical significance and sampling bias to interpret experiments accurately
Deep understanding of user experience and the ability to connect raw data with real-world user needs
Strong communication skills, with the ability to translate data into clear, actionable recommendations and confidently present findings to internal teams and executive stakeholders

Responsibilities

Validate hypotheses by setting up controlled A/B experiments to see how users respond to new features or UI changes
Monitor the entire user journey from acquisition through activation and retention, surfacing trends across cohorts
Analyze qualitative and quantitative data to identify obstacles to the user experience
Collaborate with product managers to define, track and report on performance metrics
Analyze merchant data and recommend solutions to improve merchant outcomes and platform performance
Present findings, experiment results and recommendations to internal teams and executive stakeholders in a clear, digestible way, connecting the data back to business impact