Analyst, Systems (ROPS)
About The Position
As a Product Analyst on Team Inventa within Revenue Operations (ROPS), you will play a critical role in driving innovation at the intersection of business, technology, and clinical practices. Team Inventa acts as the comprehensive product group for DaVita’s Field Revenue Operations; owning core workflow applications and connecting business operations with IT development. This position focuses on continuously evolving our admissions and insurance management workflow applications, external referral portals, and patient engagement tools. The ideal candidate will possess a unique blend of business acumen and technical fluency, acting as a liaison between operational stakeholders and software engineering teams. You will analyze user needs, co-create application requirements, facilitate the software development lifecycle, and ensure our technology creates the most efficient and seamless experience for our teammates, field partners, and patients.
Requirements
- High school diploma or equivalent required; Bachelor's degree preferred.
- Minimum of two (2) years’ experience in product analysis, business systems analysis, software product management, or a related field.
- Experience operating within Agile/Scrum environments and familiarity with the Software Development Lifecycle (SDLC).
- Proficiency in digital product management and collaboration tools (e.g., Jira, Confluence, Visio, Lucidchart).
- Proficiency in analytical tools (e.g., Excel, SQL, Tableau) preferred.
- Resourceful and agile with a drive to investigate problems; proven ability to successfully navigate an autonomous work environment.
- Experience with user testing, QA collaboration, and facilitating User Acceptance Testing (UAT).
- Excellent written and verbal communication skills, including the ability to translate technical concepts to diverse audiences and create executive-level documentation.
- Experience in healthcare, revenue cycle, or enterprise-level initiatives preferred.
Responsibilities
- Lead upstream discovery efforts, conduct systematic value vetting, and assess the ROI and business impact of proposed changes to ensure alignment with business goals.
- Leverage data analysis and direct user feedback to inform product decisions, translating complex insights into compelling narratives and actionable recommendations.
- Serve as the Subject Matter Expert (SME) on system interactions, creating detailed process maps and understanding how data capture and processes across multiple systems are interrelated.
- Drive operational readiness and User Acceptance Testing (UAT) by facilitating user studies, focus groups, and championing the Voice of the Customer (VOC).
- Conduct root-cause analysis on system issues and translate complex challenges into clear technical requirements. Identify alternative operational workarounds when ideal technology solutions are delayed.
- Act as the primary change management driver. Effectively lead working sessions (e.g., requirement reviews, status meetings) to ensure seamless handoffs, field readiness, and cross-functional alignment.
- Develop deep, product-specific expertise and take comprehensive ownership of the ongoing value delivered to the operations teams and end-users.
Benefits
- Medical, dental, vision, 401(k) match, paid time off, PTO cash out.
- Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave, and more.
- Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform, StarLearning.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
