Product Analyst

BASYS Processing•Lenexa, KS

10d•Hybrid

About The Position

The Product Analyst is responsible for supporting the Product Management team by identifying and resolving merchant and partner issues, managing knowledge transfer for product updates, and acting as a liaison between technical teams and internal stakeholders. This role regularly performs issue analysis, documentation and training support, vendor communication, sprint participation, stakeholder collaboration, and user feedback aggregation, requiring strong communication skills, attention to detail, analytical thinking, and the ability to translate technical information for diverse audiences to effectively carry out assigned duties. Employees in this role are expected to perform their duties in accordance with The Way We Work, helping to create a company where innovation and care drive meaningful connections.

Requirements

Excellent communication and collaboration, both written and verbal
Excellent problem-solving skills and use of judgment
Accountability and Ownership
Quality, Accuracy, and Attention to Detail
A desire for continuous improvement and learning
Bachelor's degree in Product Management, Business, Information Technology, Computer Science, or a related field is preferred.
1-2 years of experience in business analysis, customer support, or product documentation.
Basic familiarity with Agile or Scrum methodology.
Knowledge of payment processing, software support, or CRM systems is a plus.
Proficiency in Microsoft Office Suite and CRM tools.

Responsibilities

Monitor CRM and Q&A channels to identify patterns in submitted issues and product-related inquiries.
Assist Product Owners in documenting feature changes and creating and maintaining internal and external training materials.
Manage and communicate with vendors in an assigned product lane to ensure technical issues and feature requests are understood and resolved.
Participate in sprint ceremonies, including Refinement, Planning, and Demos.
Lead or support meetings with Customer Experience to explain new functionality and address open questions.
Aggregate user feedback from multiple stakeholders and document findings for Product Owner review.
Provide first-line support in identifying whether tickets are product defects or user training gaps.
Support the development and maintenance of SharePoint, website, or CRM training content.
Assist in the creation and organization of FAQs and internal troubleshooting documentation.
Collaborate with vendors and internal users during product testing or validation cycles.
Assist in documenting known issues and workarounds during active releases.
The use of AI is typical and expected within this role and at Basys.
Other duties as assigned.