Product Analyst - Hybrid in MN

UnitedHealth Group•Bloomington, MN

1d•$60,200 - $107,400•Hybrid

About The Position

The Product Analyst will support Optum’s Transplant Solutions business and growth of the Managed Transplant Program (MTP) – a full-insured transplant policy sold nationwide to self-funded employer groups. The Product Analyst works with multiple internal and external stakeholders across employer renewals, new business quoting, and operational execution. This role is responsible for helping manage high-volume renewal and RFQ activity, maintaining accurate Salesforce records, coordinating with internal and external stakeholders, and supporting scalable processes as the business grows. The ideal candidate is highly organized, detail-oriented, responsive, comfortable working independently, and able to prioritize competing deadlines in a fast-paced environment. This position is Hybrid with expectation of 3 days in the Eden Prairie, MN office or as business requires.

Requirements

1+ years of experience in employee health benefits, insurance operations, healthcare operations, sales operations, or a related field
Experience working in Salesforce or a similar CRM
Proven solid organizational skills with the ability to manage multiple priorities, deadlines, and stakeholder requests at the same time
Proven ability to work independently, exercise sound judgment, and follow through in a high-volume environment
Proven solid written and verbal communication skills, including the ability to interact professionally and provide excellent customer service to brokers, clients, and internal partners
Proven high attention to detail, accuracy, and data quality
Comfortable learning complex products, processes, and systems quickly
Hybrid-based role located in Minnesota with expectation of working 3 days in office or as business requires

Nice To Haves

Experience supporting employer group renewals, new business quoting, RFQs, or broker/client service workflows
Experience coordinating work with offshore or shared service resources
Familiarity with healthcare, transplant, stop-loss, specialty benefits, or employer-sponsored health benefit products
Interest in growing into broader product operations, sales operations, or healthcare product management responsibilities

Responsibilities

Support the end-to-end new business quoting process for MTP and related product offerings, including RFQ intake, data validation, coordination, tracking, and proposal support
Triage incoming quoting requests, identify and resolve missing information, and help ensure timely turnaround to meet Sales, broker, and client deadlines
Partner with Sales, Product, Underwriting, and operations teams to resolve questions, address data gaps, and move opportunities through the quoting workflow
Use Salesforce to track RFQ activity, maintain accurate records, monitor pipeline status, and support reporting needs
Identify opportunities to improve quoting workflows, reduce manual effort, and strengthen the broker/client experience
Own and support key components of the employer renewal process across a large book of business, ensuring renewal activity is accurate, timely, and well-coordinated
Monitor renewal status, identify bottlenecks or at-risk accounts, and escalate issues as needed to protect service levels and client commitments
Coordinate offshore and internal resources supporting renewal production, including workload assignment, follow-up, quality review, and issue resolution
Partner with Account Management, Sales, Product, and Operations teams to support retention goals and ensure a consistent renewal experience
Document and improve renewal procedures to increase consistency, efficiency, and scalability
Communicate professionally with brokers, consultants, employer clients, and internal partners to clarify requests, resolve issues, and support timely execution
Represent MTP externally with clear, accurate, and service-oriented communication
Translate operational, renewal, and quoting details into clear updates for stakeholders
Maintain a high level of responsiveness and follow-through across multiple concurrent priorities
Manage a high volume of work across renewals and quoting while balancing deadlines, urgency, and business priorities
Act as a coordination point for incoming requests, ensuring work is routed, tracked, and completed appropriately
Maintain data quality, documentation, and audit readiness in Salesforce and related tools
Recommend process improvements based on request volume, turnaround times, stakeholder feedback, and recurring operational issues
Support business growth and product expansion, including increased demand related to newly launched ancillary products including the CAR-T risk product (the Managed Cell Therapy Program)