Product Analyst

Evolve Careers • Memphis, TN

5d • Onsite

About The Position

The Product Analyst will support stakeholders and products in our Open Banking Division. This role involves managing client-facing communications, documentation, and issue resolution, while also analyzing data to identify and address discrepancies and themes across payment processing. The analyst will coordinate with various teams, track project milestones, and ensure a positive client experience.

Requirements

• Bachelor's degree, ideally in finance, business, or computer science.
• 5 years related payments experience accepted in leu of Bachelor's degree.
• 2 years working in payments industry at bank, FinTech, ISO or equivalent.
• 2 years of experience managing SaaS or financial products.
• Demonstrated history of working with technical and operational teams.
• Strong communication skills and ability to distill complex concepts into problem statements.
• Prior experience with designing and troubleshooting data extracts, APIs and payment processing.
• Ability to query data tables and identify patterns and failure points across the payment life cycle.
• Must be solutions oriented and advocate for positive client experience.
• SQL
• Power BI
• Markdown
• ADO/Zendesk (or similar ticketing system)
• ReadMe

Responsibilities

• Support client facing product team communications.
• Manage external doc site updates & ensure content accuracy over time.
• Coordinate with Evolve marketing team on release notes + announcements.
• Draft & publish root cause analysis statements.
• Manage product status board notifications in case of service issues.
• Support client issue MGMT + clients research requests.
• Review data extracts discrepancies and reported transaction anomalies.
• Query data tables & review data reporting for themes and discrepancies.
• Address inbound ticket requests from internal teams & provide timely feedback.
• Coordinate between internal stakeholders to enable progress.
• Obtain consensus across multiple departmental stakeholders.
• Develop project timelines based on internal discussions.
• Track project milestone completion with ownership mindset.
• Track and manage multiple efforts at once and identify themes across separate issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level