Product Analyst (Documentation & Collateral Management)
About The Position
Join our Agile Development team as a Product Analyst and play a key role in shaping the future of FCC’s lending experience. You’ll support the domain by testing new lending functionality, intentionally challenging the system and ensuring features work seamlessly before they reach end users. Relying on your expertise in incident analysis and response, you'll rotate through incident triage, quickly diagnosing issues to keep delivery moving smoothly. You’ll collaborate closely with developers, analysts, the Product Owner and business partners on new features and product improvements across complex business and technical domains. In this role, your curiosity, passion for user experience, ability to switch contexts quickly and aptitude for understanding diverse stakeholder perspectives will help you navigate problems, negotiate solutions and build strong relationships. You’ll bring a detail-oriented, collaborative mindset to a team that embraces change, innovates continuously and is committed to building great products that deliver real value. We’re hiring for two positions, each dedicated to supporting a specific domain: Documentation or Collateral Management.
Requirements
- Bachelor’s degree in business, commerce or a related discipline
- Minimum three to five years of relevant or transferrable experience (or an equivalent combination of education and experience)
- Proven ability to explain technical concepts to non-technical audiences, reflected through stakeholder engagement or communication responsibilities
- Demonstrated history of adopting and learning new technologies, tools or systems in previous roles
Nice To Haves
- Experience in lending, credit adjudication or financial services, ideally within the agriculture sector
- Agriculture lending knowledge and experience
- Experience with incident troubleshooting or rotation-based production support
Responsibilities
- Analyze product backlog items and create clear, actionable user stories that reflect business needs and constraints
- Collaborate with developers, stakeholders and end‑users to gather, validate and document requirements that shape product design
- Execute acceptance tests, explore edge cases and intentionally try to “break” the system to ensure each product increment meets quality expectations
- Investigate and analyze incidents to identify root causes and support effective, timely resolution
- Prepare organizational change management materials that support end‑user understanding, readiness and adoption
- Identify solution options and automation opportunities that improve processes, enhance customer outcomes and support delivery efficiency
- Actively participate in Agile ceremonies (standups, refinements, planning) and contribute thoughtful questions and solutions
Benefits
- Competitive total rewards packages
- market-aligned and performance-based salary and incentive programs
- flexible and comprehensive group benefit and savings plans
- well-being support through benefits and wellness programs
- Learning and development opportunities
- Hybrid work options
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
