Product Analyst - Product Experience Analytics

Akamai•Ottawa, ON

7d•CA$92,900 - CA$167,100•Hybrid

About The Position

We build cloud platform solutions that empower businesses worldwide. Our Product Experience Analytics team sits at the intersection of product management, data engineering, and user experience. We collaborate across teams to translate raw usage signals into impactful strategic decisions. In this role, you will analyze customer journey instrumentation and in-app behavioral analytics. You will work closely with product managers and designers to surface insights. Your work will directly shape how we build, onboard, and grow our cloud platform.

Requirements

5 years of relevant experience and a Bachelor's degree
Possess solid SQL skills and comfort navigating large datasets
Have experience using product analytics platforms, such as Pendo, Amplitude, Mixpanel, Heap, or FullStory
Have understanding of event-based instrumentation, measurement, and communicating findings to various audiences

Nice To Haves

Demonstrate exposure to cloud infrastructure products, developer tooling, APIs, Python, R, or A/B testing frameworks

Responsibilities

Partnering with product managers and designers to define and measure good user experience
Building and maintaining analytics dashboards in tools like Pendo or Tableau to drive business decisions
Instrumenting new product surfaces by defining event taxonomies and ensuring data quality with engineers
Analyzing funnels, retention curves, and feature adoption to identify and resolve customer journey friction points
Contributing to our experience metrics framework and establishing analytics standards across the product organization