Product Analyst, POS

Topgolf•Dallas, TX

About The Position

We're looking for a Product Analyst to support our Point of Sale (POS) product team. You'll work closely with the POS Product Owner to translate business and venue needs into clear requirements, support day-to-day POS issues, and help drive continuous improvement of the POS platform across all venues. This role is a strong fit for someone who has spent real time in the trenches with POS systems, whether building them, configuring them, or supporting the people who use them every day, and who wants to move deeper into product-facing work.

Requirements

2-7 years of experience in POS development, POS configuration, or POS support (restaurant, retail, or hospitality environments preferred)
Strong troubleshooting skills, with the ability to identify whether an issue originates in the POS system, an integration, or downstream
Experience working with POS platforms such as Toast, Aloha, Micros, or similar systems
Comfort reading and interpreting data (SQL knowledge a plus) to spot trends and support root-cause analysis
Ability to translate technical issues into plain language for non-technical stakeholders, and business needs into clear requirements for technical teams
Strong written and verbal communication skills; comfortable working directly with venue operations, support, and engineering teams
Detail-oriented and organized, with experience managing multiple requests or tickets at once
Experience with agile or product development processes (backlog grooming, user stories, sprint planning) is a plus

Responsibilities

Partner with the POS Product Owner to gather, document, and prioritize requirements for POS enhancements, integrations, and fixes
Analyze POS support tickets and incident trends to identify recurring issues, root causes, and opportunities for product improvement
Translate business and venue operations needs into clear user stories, acceptance criteria, and functional specifications
Support testing and validation of new POS features and releases, including UAT coordination with venue stakeholders
Serve as an escalation point for complex POS issues, working with engineering, support, and vendor teams to drive resolution
Monitor POS system performance and data quality, flagging anomalies that could affect transactions, inventory, or reporting
Maintain and update product documentation, release notes, and training materials for internal teams and field stakeholders
Support venue rollouts and POS configuration changes, ensuring changes are tested and communicated before going live
Help prioritize and maintain the POS product backlog alongside the Product Owner