Product Analyst - Operational Cutover Lead

TekWissen•Columbus, OH

7d•Hybrid

About The Position

The Product Analyst – Operational Cutover Lead will support the Order Management System (OMS) migration program by owning business and operational readiness and leading the operational execution of cutover activities, reporting to the program's Business Delivery Lead. This role will work in close partnership with a Technical Cutover Lead, who is responsible for system, data, and infrastructure migration activities. Together, these roles will ensure a coordinated, end-to-end transition from legacy systems to the new OMS platform. The Product Analyst will act as the bridge between business operations and technical teams, ensuring that operational workflows, teams, and processes are fully prepared for launch and aligned with the technical cutover plan.

Requirements

5+ years of experience in product, business analysis, program coordination, or operations
Experience supporting large-scale system implementations, migrations, or launches
Experience working cross-functionally with both technical and business teams
Strong ability to translate technical concepts into business impacts
Experience creating runbooks, operational plans, or launch playbooks

Nice To Haves

Experience working alongside technical program managers, release managers, or cutover leads
Familiarity with OMS platforms, specifically Manhattan Active Omni, e-commerce operations, or retail fulfillment workflows
Experience participating in cutover events, releases, or command center environments

Responsibilities

Own the operational cutover plan, meeting with business leads to ensure all business and operational activities are defined, sequenced, and aligned to the technical cutover timeline
Partner directly with the Technical Cutover Lead to synchronize: System cutover timing, Data migration dependencies, Environment readiness, Go/no-go decision criteria
Translate technical cutover activities into business impacts and operational actions
Partner with business leads to identify and document business impacts and operational actions related to technical cutover activities
Ensure clear alignment between technical milestones and operational execution steps
Co-develop an integrated end-to-end cutover plan with the Technical Cutover Lead
Identify and manage cross-dependencies between: System changes and business processes, Data availability and operational workflows, Platform readiness and customer experience
Participate in and help drive cutover command center structure, roles, and escalation paths
Ensure all business teams are prepared for cutover, including: Customer Care, Fulfillment / Warehouse, Store Operations, Finance / Payments
Validate that operational processes function correctly in alignment with technical system states (pre-, during-, and post-cutover)
Define business readiness criteria required for go-live
Develop and maintain the operational cutover runbook, including: Business activities during cutover window, Timing relative to technical events, Decision points and checkpoints, Rollback/contingency procedures from a business perspective
Partner with the Technical Cutover Lead to execute mock cutovers / dress rehearsals
Capture gaps and ensure remediation prior to launch
Serve as the operational lead during cutover execution
Participate in the cutover command center, ensuring: Business teams are informed and executing as planned, Issues are triaged and escalated appropriately, Operational impacts are clearly communicated
Act as the primary liaison between business stakeholders and the Technical Cutover Lead during live cutover
Coordinate business-side stabilization efforts post-launch
Monitor operational KPIs (order flow, fulfillment, cancellations, customer contacts, etc.)
Partner with technical teams to resolve issues impacting operations
Lead post-mortem and lessons learned from an operational perspective