Product Analyst I
About The Position
The Product Analyst I joins the E2E Customer Experience Servicing Product Team within Worldpay’s Merchant & Partner Servicing Experience (MPX) and Product Enablement team. The team develops products and capabilities for digital and assisted servicing across Worldpay, including relationship and account management, IVR and phone, digital communications, and AI, virtual assistants, and chatbots. Its goal is to support a world-class experience at every customer touchpoint. The role works collaboratively with Product Managers and stakeholders across the enterprise, including product domains, UX, engineering, architecture, business units, operations, and marketing and communications. The Product Analyst I helps translate business needs into product features, manage and refine an Agile feature backlog, support feature development and acceptance, and communicate plans, progress, and feedback to stakeholders and end users.
Requirements
- Strong understanding of business analysis, planning, development, and management.
- Excellent verbal and written communication skills for technical and non-technical audiences at various organizational levels, including executives, management, and individual contributors.
- Proficiency in problem-solving and time management while managing multiple tasks, different deadlines, and ongoing refinement.
- Ability to operate independently and within a multidisciplinary team.
Responsibilities
- Work with Product Managers and stakeholders to understand business problem statements and convert them into features within the SAFe Agile Service Excellence Train.
- Articulate product vision and features clearly to stakeholders, end users, and development teams.
- Prioritize and manage the Agile Train feature backlog based on value data and metrics.
- Establish feature acceptance criteria, accept features, and refine features with Product Managers, stakeholders, Train Scrum teams, and end users.
- Review demos and provide feedback to ensure product changes meet acceptance criteria.
- Create PI release plans with input from stakeholders, end users, development teams, and run support teams.
- Monitor development progress and provide updates to stakeholders as requested.
- Apply Agile methods and processes that encourage frequent inspection and adaptation.
- Lead PI Planning and review meetings to communicate feedback on development achievements and share it with stakeholders and end users.
- Understand product strategy, market, industry, and company goals.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
