Product Advisor- OpenRoad Mazda Port Moody
About The Position
OpenRoad Mazda Port Moody is seeking a full-time Product Advisor to join their Sales team. This role is ideal for individuals who are passionate about automotive sales and providing exceptional customer experiences. OpenRoad is a large and rapidly growing automotive retail group with a strong focus on continuous improvement and customer satisfaction. They are recognized as one of Canada's Best Employers and Best Managed Companies, offering a progressive work culture and opportunities for career acceleration. The company represents multiple OEM brands and is committed to fostering a collaborative and empowering environment.
Requirements
- Good interpersonal skills; ability to communicate with others and to assimilate and understand information while maintaining a great deal of professionalism.
- Ability to work effectively with all levels of the organization.
- Strong computer skills (internet & MS Office), with the ability to maintain records using a computerized system.
- Effective negotiation skills, with the ability to make sound decisions consistent with essential job functions.
- A Current VSA MDC License.
- A valid British Columbia Driver’s License with a good driving record.
- Experience, drive, and proven success selling pre-owned vehicles.
Responsibilities
- Provide exceptional customer service by determining prospective clients' vehicle needs through questioning and active listening.
- Promote new business and expand the customer base through prospecting and referral networks.
- Sell new and pre-owned vehicles and demonstrate vehicles, including conducting test drives.
- Understand automotive terminology and stay updated on product technology and inventory changes.
- Be thoroughly familiar with all products, including features, specifications, prices, colors, options, and standard equipment, and participate in product training.
- Effectively use closing techniques and seek management assistance when necessary, while maintaining a profit-minded approach.
- Deliver new and pre-owned vehicles to customers, ensuring they understand operating features, warranty, and paperwork to build customer loyalty.
- Introduce customers to Service Department personnel to highlight the quality and efficiency of dealership service operations.
- Set monthly productivity goals and plan strategies to achieve them.
- Adhere to all dealership processes and procedures to ensure excellent Customer Satisfaction Index ratings on sales, delivery, and follow-up.
- Attend department meetings as required.
- Sell pre-owned vehicles, demonstrating experience, drive, and proven success.
- Follow company safety policies and practices, and immediately report any accidents to management.
- Perform other duties as assigned by management.
- OpenRoad reserves the right to modify this job description as business needs require.
Benefits
- Discounted Vehicle Purchasing Program
- Boot Allowance
- Employee Referral Program
- Employer RRSP Matching
- Internal and external, training & development opportunities for skill development and growth
- Comprehensive extended health and dental plan tailored around Associate wellness
- Recognition and Engagement Events!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
