Product Advisor - Volkswagen Surrey

The Jim Pattison Auto Group • Surrey, BC

13d • Onsite

About The Position

Jim Pattison Volkswagen Surrey is looking for a motivated, customer-focused, and tech-savvy individual to join our team as a Product Advisor. We are seeking someone who enjoys connecting with people, delivering exceptional service, and building lasting customer relationships while working toward personal and team goals. Whether you already have experience in automotive sales or are interested in starting a career in the industry, this is a great opportunity to grow with a respected automotive brand. We welcome individuals who are driven, reliable, personable, and eager to learn. With the right attitude and dedication, we will provide the training and support you need to succeed in the automotive business.

As a Product Advisor, you will act as the consultant who will be responsible for guiding customers through the entire vehicle purchase journey, while delivering a premium customer experience aligned with the Volkswagen brand.

Requirements

• High school diploma or equivalent required.
• Eligible to obtain a VSA license.
• Must be available all days of the week, including evenings and weekends.
• Strong work ethic with a high level of energy and motivation to succeed.
• Excellent communication and interpersonal skills.
• Customer focused mindset with the ability to build rapport and trust.
• Highly organized with the ability to multi task and follow up consistently.
• Positive attitude and willingness to learn in a fast paced sales environment.
• This role requires successful candidates to submit a satisfactory Driver’s Abstract.

Nice To Haves

• Previous sales or customer service experience is a strong asset, but not required.

Responsibilities

• Welcome and assist customers in a professional and engaging manner, both in store and through phone and online inquiries.
• Build rapport with customers to understand their needs and recommend suitable vehicle options.
• Conduct vehicle presentations and test drives.
• Present pricing, financing options, and assist in structuring deals in collaboration with management.
• Maintain accurate and consistent follow up using CRM tools to manage leads and customer relationships.
• Coordinate vehicle deliveries and ensure a seamless handover experience.
• Continuously develop product knowledge and stay up to date on OEM features, technology, and market trends.
• Contribute to team success by maintaining a positive attitude and strong work ethic.

Benefits

• Competitive compensation plan with commission and bonus opportunities.
• Career growth opportunities within a large and well-established automotive group.
• Manufacturer and in-house training are provided.
• Exclusive access to vendor promotions, offers and purchase programs.
• Recognition and rewards program.
• Comprehensive benefits package.
• Amazing colleagues, great working environment, and a team building culture!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED