Producer Advocate

HCSC • Oklahoma City, OK

7d • Onsite

About The Position

Under supervision, this position is responsible for working on the phone all day in a call center to respond to telephone and written inquiries in a prompt, accurate and objective manner; conducting research on inquiries; and coordinating or handling resolution of issues. Spend approximately 90 of the scheduled time on the phone according to business needs. Referral preference given to applicants meeting testing criteria.

Requirements

• High school diploma OR GED.
• 1 year customer service experience.
• Experience evaluating customer situations, making decisions, and responding quickly to questions.
• Data entry and/or typing experience.
• Interpersonal, verbal and written communication skills and independent decision making skills.
• Analytical and organizational skills.
• Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.

Nice To Haves

• 6 months data entry experience in an office environment.
• Experience in accounting and/or contract management.

Responsibilities

• Respond to telephone and written inquiries in a prompt, accurate and objective manner.
• Conduct research on inquiries.
• Coordinate or handle resolution of issues.
• Spend approximately 90% of the scheduled time on the phone according to business needs.
• Sit for long periods of time with scheduled breaks.

Benefits

• Health and wellness benefits
• 401(k) savings plan
• Pension plan
• Paid time off
• Paid parental leave
• Disability insurance
• Supplemental life insurance
• Employee assistance program
• Paid holidays
• Tuition reimbursement
• Other incentives
• Annual incentive bonus plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED