Produce Supervisor I

Farm Boy Inc. • London, ON

9d • Onsite

About The Position

Be part of what makes us different. You’ll help lead the delivery of the welcoming shopping experience Farm Boy is known for by combining hands-on supervision with exceptional customer service. Through supportive leadership, attention to detail, and strong team engagement, you’ll help ensure your department is always ready to serve our customers with confidence and care.

Requirements

• A genuine passion for delivering engaging and exceptional customer service.
• Partial completion of a post-secondary program plus a minimum of 1 year of progressively responsible experience in a similar role (or an equivalent combination of education and experience).
• The ability to work independently while taking pride in high-quality results, attention to detail, and cleanliness standards.
• Excellent organizational and interpersonal skills with a strong interest in team engagement, coaching, and training.
• A collaborative leadership style supported by clear and effective communication skills.
• Thrive in a fast-paced, hands-on setting that involves multiple deadlines, extended periods of standing, heavy lifting, and work that may be performed in cooler, freezer, and outdoor conditions.
• Flexibility to work a dynamic schedule including evenings, weekends, and holidays.
• Fluency in English; French language skills considered an asset.

Responsibilities

• Deliver warm, confident, and engaging customer service that reflects Farm Boy’s commitment to the best fresh shopping experience.
• Welcome, greet, and assist customers using Farm Boy Service Standards while sharing your knowledge and enthusiasm for our products.
• Provide floor supervision and team support by delegating tasks, coordinating meal breaks, receiving and storing orders, completing 2x2s, and ensuring daily readiness for business.
• Package, stock, and rotate display counters and shelves to maintain high product quality, freshness, and presentation standards.
• Foster a culture of trust and inclusion by providing hands-on training and coaching focused on floor operations, department standards, and service excellence.
• Promote company policies and clearly communicate department updates and business objectives as shared by the store leadership team.
• Support the team with additional duties on a periodic basis.

Benefits

• Comprehensive benefit program and coverage that varies by position.
• Coverage may include healthcare, dental care, disability coverage, life insurance and registered retirement savings program.
• A 10% discount on in-store purchases.
• On-the-job training and the prioritization of internal promotions to help you grow and embrace new opportunities.
• The opportunity to support local neighbourhoods through our community programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree