Produce Manager - AVAILABILITY REQUIRED 4AM TO 11:15PM

Good Food Holdings Companies • Portland, OR

3d • Onsite

About The Position

Leads Produce department and staff, including financial stewardship, customer service, department conditions, merchandising, food safety, work safety, communication, hiring, training and performance management. Provides exceptional customer service and contributes to a positive and collaborative team environment. Ensures the department provides an exceptional customer shopping experience, with the highest level of service and product knowledge. This is a management/leadership position. You are responsible for providing leadership in line with company values of equity, inclusiveness, and promoting a positive and progressive work environment in alignment with our company mission, vision, values and policies.

Requirements

• 3 + years previous produce management experience in a retail, farm, or grocery environment required.
• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.
• Previous ordering/inventory management experience required.
• Intermediate proficiency with MS Office.
• Basic math and computation skills required.
• Skills to collaborate and communicate effectively and professionally in a team environment and one on one with co-workers, supervisors and customers.
• Skills to read, understand and follow through on verbal and written instructions.
• Skills to manage financial results, including labor, sales and profit margin.
• Must complete and maintain any required food and work safety trainings/certifications.
• Engages the customer in a friendly manner by seeking opportunities to exceed customer expectations and enhance the customer experience.
• Works a schedule that is informed by the needs of the business and may be subject to change seasonally or due to varying staffing needs and demonstrates reliable and predictable attendance, in accordance with attendance policy and all applicable laws.
• Shifts tasks as priorities and circumstances change based on needs and conditions of department and whole store as needed.
• Demonstrates a solutions-oriented approach to problems or concerns.
• Represents company values.
• Demonstrates commitment to valuing diversity and contributing to an inclusive working and learning environment.
• Works cooperatively and positively with fellow team members, customers and vendors spiriting a respectful workplace where everyone is welcome.
• Gives and receives feedback in a constructive manner demonstrating company “Speak Up & Listen” culture.
• Responds to feedback in order to improve performance.
• Conserves company resources.
• Works in a manner consistent with company mission, vision and values and sustainability program.
• Adheres to work and food safety policies set forth by the company and all local, state and federal regulatory agencies.
• Contributes to store cleanliness, maintains equipment.
• Informs store/department management of any problems.
• Observes all company rules and policies.
• Understands and complies with specific department or location guidelines, tasks and responsibilities.
• Demonstrates sound judgment and decision-making in completing job-related tasks, in behaviors in the workplace, and in interactions with co-workers, customers, and the community.
• Consistently utilizes the DEI lens in work tasks and when working with other teams and stakeholders.
• Builds trust and respect through dependability, organization and follow through.
• Promotes a collaborative team environment through recognition, leading by example and working alongside staff.
• Demonstrates approachability and fosters open communication.
• Creates an environment where staff are invested and encouraged to contribute ideas.
• Demonstrates a pro-active approach in resolving staff issues and conflicts.
• Demonstrates ability to adapt approach to different learning styles among staff.

Nice To Haves

• Working knowledge with ordering, inventory or other retail specific software preferred.
• Skills to plan, prioritize and delegate work.
• Skills to train, coach and hold staff accountable.

Responsibilities

• Manages and provides oversight to all areas of the department.
• Assesses, prioritizes and delegates tasks and production.
• Ensures consistency of department conditions.
• Ensures all areas of department are stocked, rotated, faced and adhere to merchandising standards and category schematics.
• Ensures department compliance with all company organic standards.
• Responsible for in-stock conditions in department.
• Maintains appropriate inventory levels to achieve sales and margin goals.
• Orders produce according to anticipated sales and seasonal needs.
• Trains staff to write orders and production schedules consistent with department goals and standards to ensure the highest level of product availability.
• Builds displays and arranges department products to make attractive presentations, highlighting featured/unique/seasonal items.
• Plans for weekly ads, events and holidays using tools and reports.
• Works with store management to understand and respond to current store trends.
• Coordinates with Operations department to plan and conduct in-store tastings.
• Maintains professional vendor relationships.
• Ensures customer special orders are accurately placed and delivered.
• Receives and unloads merchandise; checks quality, count and condition.
• Communicates any issues to management and merchandising team.
• Stocks and rotates products with attention to product quality and expiration dates.
• Cleans, trims, packages, prices, rotates and stocks produce department products.
• Maintains the organization, rotation and cleanliness of back stock areas.
• Plans, leads and analyzes the monthly perishable inventory.
• Demonstrates ability to multi-task and manage own time.
• Adjusts priorities, productivity, efficiency and speed based on needs and conditions of department and store.
• Maintains excellent department conditions, including appearance, cleanliness, signage, staffing and service levels.
• Models friendly and attentive customer service, coaches staff, recognizes accomplishments and identifies areas of opportunity.
• Handles escalated difficult customer service situations and seeks solutions to delight the customer.
• Trains and coaches staff to do the same.
• Reads and understands merchandising information.
• Develops and executes merchandising plans to promote peak seasonal/ad item/holiday products, drive sales and create an optimal customer shopping experience.
• Demonstrates excellent knowledge of products in the department and general understanding of culinary terminology, product labeling and common dietary restrictions.
• Shares product knowledge with customers and staff.
• Makes recommendations and suggestions based on customer needs.
• Establishes consistent program for communicating product information and knowledge to staff.
• Demonstrates an awareness of trends in the industry.
• Demonstrates a solid understanding of labor, sales and margin goals and factors that influence them.
• Meets labor and margin goals.
• Develops and executes a plan when results do not meet expectations.
• Trains department staff to develop financial knowledge.
• Ensures that department adheres to company invoice, credit, transfers and inventory procedures.
• Coaches department to maintain appropriate, accurate and organized inventory and back stock.
• Handles damaged and spoiled product according to company policy.
• Demonstrates creativity in merchandising and utilization of products in order to increase sales and minimize waste.
• Leverages resources and labor to maximize efficiency, without compromising quality and service standards.
• Directly manages all department staff, including performance management and review writing, scheduling, and providing ongoing training, coaching, development and feedback.
• Demonstrates an understanding of basic Human Resources concepts; works with resources at store level to increase knowledge.
• Establishes and maintains effective verbal and written communication systems.
• Performs other tasks and duties as assigned.

Benefits

• Employee Assistance Program (EAP)
• 30% staff shopping discount
• Medical benefits
• Dental benefits
• Vision benefits
• Pre-tax spending accounts
• Life insurance
• Accidental death & dismemberment (AD&D)
• Disability benefits
• 401(k) program
• PTO accrual
• Paid holidays
• Supplemental leave pay (such as parental or bereavement)
• Store incentive program based on financial & operational goals
• Paid time for volunteering at a 501(c)3 non-profit
• Discounts on some forms of public transportation
• Adoption assistance
• Up to $40 reimbursement for dinner out or New Seasons Market groceries for their birthday

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed