Produce Evening Supervisor

Festival Foods•Eau Claire, WI

6d•Onsite

About The Position

Join our Festival Foods team as a Produce Evening Supervisor! This role supports the Produce Department Manager in overseeing night operations and ensuring a high standard of care for fresh fruits and vegetables. The position involves working closely with the team to meet department goals, provide guidance to associates, and ensure guests receive the best quality products. The role helps maintain smooth evening operations, ensuring policies are followed and guests have a great shopping experience.

Requirements

Ability to deal tactfully and effectively with customers and all personnel.
Strong oral and written communication skills, with the ability to handle a diverse crew in a highly stressful environment.
Complete understanding of all safety requirements and company safety policies, with the ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises.
Proper training and knowledge of equipment/procedures such as slicers, proper lifting techniques, trash compactors, and balers are essential.
Knowledge of the retail food business, with a thorough understanding of perishable department operations, merchandising skills, and the ability to make timely and effective decisions.

Responsibilities

Support the Produce Department Manager by closely working with all Produce associates to ensure a consistently enjoyable shopping experience, adherence to company policies and procedures, and fulfillment of department goals and objectives.
Promote Festival culture, customer service, and performance expectations to all Produce associates.
Assist in training new Produce associates and provide re-training as necessary.
Answer questions and offer guidance to all Produce department associates.
Ensure all department standards are being met within the Produce department by observing sales floor and back stock conditions and taking action to correct any areas of opportunity.
Maintain appropriate stock levels and ensure accurate pricing on products sold.
Communicate and collaborate effectively with the Store Director, Produce Manager/Assistant Manager, other Department Managers, and Produce associates to uphold standards and exceed guest expectations.
Provide exceptional customer service by assisting guests in finding items, taking orders, and handling special requests. Answer the telephone and assist callers using proper phone etiquette, addressing guest concerns and resolving issues when guests are not satisfied with the service or product received.
Assist all department associates with daily responsibilities while leading by example and contributing to the overall cleanliness of the department by organizing and cleaning work areas, shelving, and the sales floor as needed.
Maintain food safety logs and ensure all quality standards are met, including quantity expectations at 100% by 10 am and 5 pm.
Complete other duties as assigned and maintain regular, timely attendance in compliance with the work schedule, providing adequate notice to find a replacement for occasional absences.