Produce/Dept Leader

Kroger•Fort Collins, CO

About The Position

The Produce/Dept Leader implements company and division policies to achieve maximum sales and profits in the produce department while demonstrating the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The role plans, organizes, directs, and controls produce department activities and may take charge of store operations, within the scope of authority, when the store manager is absent. The leader oversees personnel, customer service, receiving, storage, pricing, merchandising, ordering, inventory, salad bar operations, cleanliness, supplies, and required records and reports. The position also evaluates department operations and recommends or implements changes to improve efficiency and results. The leader must work cooperatively in a fast-paced, sometimes stressful environment and support customers and community members, including minors, individuals with special needs, and older adults.

Requirements

Be willing to work flexible mornings, afternoons, evenings, and nights as work demands.
Be willing and available to work weekends and holidays as needed.
Understand key components of department operations, including people management, merchandising, computer-assisted ordering, inventory management, shrink control, customer service, labor scheduling, and expense control.
Have working knowledge of produce preparation and general knowledge of store operations.
Communicate effectively with employees, customers, and supervisors and remain alert to changing priorities and demands.
React quickly and make intelligent decisions.
Handle stressful situations tactfully and calmly and make a positive impression on associates and customers.
Have abilities and skills for effective production, merchandising, and customer service related to merchandise sales.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act honestly and with integrity regarding customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Perform essential job functions with or without reasonable accommodation.

Nice To Haves

Produce work experience or similar experience in food preparation.
A past work record that reflects dependability and integrity.

Responsibilities

Build customer relations through personal example of friendliness and courtesy and by implementing company policies.
Assist with store security and handle customer complaints perceptively.
Make recommendations concerning hiring, firing, discipline, demotion, transfer, and evaluation of produce department personnel.
Induct and train department employees, including teaching them to read scales and prices correctly and providing training in price marking, customer courtesy, and productivity.
Supervise all aspects of salad bar operations.
Discuss efficient and practical work schedules for full-time and part-time employees with the store manager.
Maintain a personable, clean, and neat appearance among department personnel and ensure they are properly uniformed and identified.
Communicate effectively with all store personnel.
Plan, organize, direct, and control produce department activities; take charge of store operations within the scope of authority when the store manager is absent.
Direct the receiving, storage, pricing, and merchandising of produce products.
Order appropriately to maintain adequate stock and supplies and optimum department inventory levels.
Maintain and submit required records and reports and use them effectively.
Maintain cleanliness and order in all department areas, including cases, floors, cooler, and preparation area; ensure proper waste disposal.
Keep adequate supplies available, including bags and pricing and marking equipment.
Continuously analyze department operations, including space allocation, design, displays, price marking, rotation, inventory, and staffing; make changes or recommendations to the store manager as appropriate.
Promote, communicate, and implement company initiatives and process improvements with direct reports in a positive manner.
Interact promptly, tactfully, calmly, courteously, and professionally.
Manage people and organize workloads effectively.
Perform duties assigned by the store manager and/or supervisor.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably, cooperatively, and without confrontation.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
Perform the essential functions of the position with or without reasonable accommodation.