Produce/Dept Leader

Kroger•Plano, TX

About The Position

The Produce/Dept Leader implements company and division policies to achieve maximum sales and profits in the produce department while demonstrating the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The role plans, organizes, directs, and controls produce department activities and may take charge of store operations, within the scope of authority, when the store manager is absent. The leader directs product receiving, storage, pricing, and merchandising; manages ordering and inventory; and oversees department housekeeping, supplies, records, and reports. The role also trains and supports department employees, promotes customer service and productivity, and works cooperatively in a fast-paced, sometimes stressful environment.

Requirements

Willingness to work flexible mornings, afternoons, evenings, or nights as work demands.
Availability to work weekends and holidays as needed.
Understanding of key department operations, including people management, merchandising, computer-assisted ordering, inventory management, shrink control, customer service, labor scheduling, and expense control.
Working knowledge of produce preparation and general knowledge of store operations.
Ability to communicate with employees, customers, and supervisors and remain alert to changing priorities and demands.
Ability to react quickly and make intelligent decisions.
Effective written and oral communication skills.
Ability to handle stressful situations tactfully and calmly and make a positive impression on associates and customers.
Abilities and skills for effective production, merchandising, and customer service related to merchandise sales.

Nice To Haves

Produce work experience or similar experience in food preparation.
A past work record reflecting dependability and integrity.

Responsibilities

Develop customer relations through personal example, friendliness, courtesy, and implementation of company policies.
Assist with store security and handle customer complaints.
Make recommendations regarding hiring, firing, discipline, demotion, transfer, and evaluation of produce department personnel.
Induct and train department employees, including ensuring they can read scales and prices correctly and understand price marking, customer courtesy, and productivity expectations.
Supervise all aspects of salad bar operations.
Discuss efficient and practical work schedules for full- and part-time employees with the store manager.
Ensure departmental personnel maintain a clean, neat, personable appearance and are properly uniformed and identified.
Maintain good communication with store personnel.
Plan, organize, direct, and control produce department activities; take charge of store operations in the store manager’s absence when within the scope of authority.
Direct the receiving, storing, pricing, and merchandising of produce products.
Order appropriately to maintain adequate stock and supplies and optimum inventory levels.
Maintain and submit required records and reports and use them effectively.
Maintain cleanliness throughout the department, including cleaning or defrosting cases according to schedule, cleaning floors, keeping cooler and preparation areas orderly, and disposing of waste and materials properly.
Keep adequate supplies on hand, including bags and pricing and marking equipment.
Continuously analyze department space allocation, design, displays, price marking, rotation, inventories, and personnel; make changes or recommendations to the store manager as appropriate.
Promote, communicate, and implement company initiatives and process improvements to direct reports positively.
Be prompt, tactful, calm, courteous, and professional in interactions.
Manage people and organize workloads; follow directions and seek assistance when needed to resolve customer and business issues.
Act honestly and with integrity regarding customer and business information.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform duties assigned by the store manager and/or supervisor.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably, nonconfrontationally, and cooperatively.
Perform the essential functions of the position with or without reasonable accommodation.