PRODUCE/CLERK

The Kroger Co.•Medford, OR

11h

About The Position

The Produce Clerk creates an outstanding customer experience through exceptional service and maintains a safe, clean environment that encourages customers to return. The role assists the department manager in achieving sales and profit goals and monitoring quality assurance standards. The clerk supports the Customer 1st strategy, encourages excellent customer service, and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position involves helping customers with produce questions and recommendations, preparing and handling merchandise, maintaining product quality and department conditions, and following safety and operational procedures. The clerk must be able to perform the essential functions of the position with or without reasonable accommodation.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Must obtain a current food handlers permit once employed.

Nice To Haves

Comparable retail experience.
A second language, speaking, reading, and/or writing.

Responsibilities

Model the 3A’s of Friendly: acknowledge, assist, and appreciate customers.
Promote Corporate Brands to customers.
Promote trust and respect among associates.
Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Maintain product knowledge and respond to questions or suggest products.
Assist with preparing produce platters and trays.
Inform customers about produce specials and recommend items to meet their needs.
Prepare, package, label, and inventory merchandise.
Inspect products for quality and freshness and take appropriate action when needed.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Maintain a positive attitude and stay current on present, future, seasonal, and special ads.
Ensure proper temperatures in cases and coolers and maintain temperature logs.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and report items needing repair to the appropriate department or store manager.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud, to store management.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably and cooperatively, without confrontation.
Handle customer and business information with honesty and integrity.
Follow directions and seek assistance when needed to resolve customer or business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.