Produce Clerk

Kroger•Louisville, KY

13d

About The Position

The Produce Clerk creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role assists the department manager in meeting sales and profit goals and monitors quality assurance standards. The clerk supports the Customer 1st strategy and encourages excellent customer service while demonstrating the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position involves helping customers with produce questions and recommendations, preparing produce platters and trays, and handling department merchandise. The clerk also supports product quality, freshness, inventory, stocking, temperature monitoring, safety procedures, and equipment maintenance. The role requires cooperation in a fast-paced, sometimes stressful environment and support for minors, individuals with special needs, and older adults through direct interaction.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Current food handlers permit once employed.

Nice To Haves

Comparable retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Role model the 3A’s of Friendly: acknowledge, assist, and appreciate customers.
Promote Corporate Brands to customers.
Promote trust and respect among associates.
Help create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Maintain knowledge of department products, answer questions, and make product suggestions.
Assist with preparing produce platters and trays.
Inform customers of produce specials and recommend items to help them get the products they want and need.
Prepare, package, label, and inventory merchandise appropriately.
Inspect products for quality and freshness and take appropriate action when needed.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Maintain a positive attitude and stay current with current, future, seasonal, and special advertisements.
Maintain proper temperatures in cases and coolers and keep temperature logs.
Follow safety procedures, reinforce safety programs, identify unsafe conditions, and notify store management.
Inspect equipment for maintenance needs and notify the appropriate department or store manager about items needing repair.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud, to store management.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance as needed to resolve customer and business issues.
Provide direct support and assistance to minors, individuals with special needs, and/or older adults.
Perform the essential functions of the position with or without reasonable accommodation.