Produce Clerk

SACRAMENTO NATURAL FOODS CO-OP•Sacramento, CA

5d•Onsite

About The Position

The Produce Clerk creates a phenomenal shopping experience for Co-op customers by upholding the cooperative values and supporting the cooperative principles through exceptional customer service. This position works cutting, packaging, and merchandising produce as well as maintaining cleanliness and food safety standards. Most importantly, the Produce Clerk will make all our customers feel welcomed by acknowledging or greeting each customer and providing genuine, helpful, and respectful customer service based on the ethical values of cooperatives.

Requirements

Customer Service experience.
Read and Comprehend complex instructions, correspondence, and memos.
Communicate effectively and respectfully in oral or written form to staff and customers of diverse backgrounds.
Effectively present information in one-to-one and small group situations to customers and other employees.
Add and subtract two digit numbers and multiply and divide with 10’s and 100’s mentally.
Perform these calculations using units of U.S. currency and weight measurement, volume, and distance.
Read and follow a standard recipe.
Measure, mix, and prepare raw ingredients according to company specifications and recipes.
Apply common sense understanding to carry out detailed written or oral instructions.
Deal with problems involving a few concrete variables in standardized situations.
Prioritize work tasks, multi-task, and maintain focus.
Use Email, website, and time clock software proficiently.
High school diploma, GED, or equivalent certificate.
Manage difficult or emotional customer situations.
Communicate respectfully at all times.
Respond promptly to customer needs.
Respond to requests for service and assistance.
Consistently report to work and arrive on time.
Ensure work responsibilities are covered when absent.
Arrive at meetings and appointments on time.
Respond to management direction.
Commit to meeting department goals and expectations.
Complete tasks on time.
Demonstrate accuracy and thoroughness.
Look for ways to improve and promote quality.
Apply feedback to improve performance.
Monitor own work to ensure quality.
Work quickly and accurately with a sense of urgency.
Meet productivity standards.
Strive to increase productivity.
Use equipment and materials properly.
Protect the safety of self, co-workers, and Co-op customers at all times.
Report any potentially harmful equipment or situations to supervisors without delay.
Report safety-related accidents and incidents to a manager immediately.
Follow all company safety policies and procedures.
Operate equipment properly and in a safe manner that will not lead to injury of self or others.
Follow all safe food handling guidelines as required by local, state, and federal laws.
Stand for extended periods of time.
Use hands to grasp, handle, and feel.
Reach with hands and arms.
Walk, climb, balance, stoop, squat and kneel.
Lift and move up to 30 pounds.
Talk and hear.
Close vision, distance vision, peripheral vision, and depth perception.

Nice To Haves

Previous experience handling produce.
Previous customer service experience.

Responsibilities

Uphold all Co-op policies, procedures and expectations.
Exceed our customers’ expectations for service and provide a welcoming environment for all people and all diverse backgrounds and in accordance with the Co-op’s customer service standards.
Model, provide, and ensure customers receive prompt, friendly and courteous services in a professional manner that markets our cooperative advantage.
Maintain a calm and friendly demeanor with all customers and in all situations.
Help customers make product selections by answering questions and providing information about all produce items.
Order, receive, and merchandise produce products following proper guidelines for merchandising, rotation, sanitation, pricing, mechanizing, and organic quality standards.
Reorder products following the Produce department procedures.
Consistently replenish products to ensure freshness and visibility.
Accept, order, receive, stock, and retrieve special orders.
Follow proper procedures for opening and closing.
Maintain inventory of products and supplies.
Handle product returns from customers and arrange returns and credits to vendors.
Conduct price changes and signage orders following department procedures.
Ensure accurate and sanitary product processing, packaging, labeling, dating, and pricing according to department procedures.
Maintain a working knowledge of all items, ingredients, vendors, and products in all department areas.
Prioritize time to ensure that prep work, stocking, cleaning, and customer service are handled efficiently.
Receive orders, weigh in product, inspect for quality, record date received, and fill out receiving reports and other paperwork as needed.
Clean and maintain work areas, including floors, facilities, utensils, and equipment; collect and place garbage, recycling, and compostable items in designated containers.
Follow department procedures for processing known loss, invoices, special orders, and transfers.
Rotate all product using first in, first out (FIFO).
Check chemical sanitation levels (PPM) on sanitizer buckets, and report all discrepancies to management.
Properly handle all chemical and sanitation products.
Adhere to scheduled shifts and be ready for work when shift begins.
Wear proper clothing during shift, including apron and nametag, closed-toe shoes and shirt with sleeves.
Maintain accurate and attractive signage within your department.
Keep the department orderly and clean.
Assist in inventory counts, storewide cleaning, and other projects as needed.
Attend meetings and events as requested.
Adhere to department dress code.
Demonstrate support for the cooperative values and principles daily.
Perform other duties and work in other departments as assigned.
Maintain and update California Food Handler’s Certification as requested by management.