Produce Assistant Manager - Northampton

River Valley Market • Northampton, MA

8d • Onsite

About The Position

River Valley Co-op is seeking a Produce Assistant Manager to provide a high level of service to internal and external customers, fostering a friendly and welcoming atmosphere. This role involves providing leadership to the produce department's operations and financial performance, building relationships with consumers, and guiding produce department staff. The Assistant Manager will also help cultivate a department culture of engagement and creativity through training and positive influence across all Co-op locations.

Requirements

• Two (2) years of related experience and/or training; or equivalent combination of education and experience.
• Knowledge of and passion for produce, including an understanding of local production and seasonality.
• Ability to maintain a professional and mutually beneficial relationship with vendors and farmers.
• Outstanding customer service skills.
• Attention to detail and good organizational skills.
• Flexible - willingness to be open, to learn, and to take on new responsibilities.
• Demonstrate objectivity, neutrality, and calm.
• Demonstrate accuracy and thoroughness.
• Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to understand and use calculations needed to achieve margin goals, manage payroll, project sales, and assist with managing department expenses.
• Ability to read and comprehend instructions.
• Ability to work as a collaborative team player.
• Ability to follow through on systems, procedures, and policies.
• Ability to work efficiently and safely in a fast-paced environment.
• Ability to be flexible and to adapt to changing conditions quickly.
• Ability to manage time with consistent weekly deadlines for reporting and other time-sensitive assignments.
• Ability to use computers and applicable software and programs, specifically Microsoft Office and Google Suite.
• Demonstrated ability to work with customers and co-workers from various cultural backgrounds.
• Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending, and squatting.
• Ability to use hands or fingers to handle or feel.
• Specific vision abilities required by this job include close vision and distance vision.
• Repetitive use of hands for grasping, pushing, pulling, and fine manipulation.
• Ability to use office equipment: computer, Point of Sale, scanner, fax, copier.
• Ability to work in cold, wet conditions.
• Ability to lift up to 75 lbs.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential and functional job duties.

Nice To Haves

• Natural and local foods (retail, wholesale).
• The ability to speak Spanish, French, or Swahili is a plus.

Responsibilities

• Assist with taking inventory and placing orders with approved suppliers to ensure a consistent supply of high-quality products.
• Assist in purchasing produce following brand guidelines and marketing plan (e.g., priority for local, organic).
• Receive produce deliveries following established receiving procedures.
• Store and oversee the storage of products to ensure FIFO is followed, backstock is marked with the received date, and all products are stored with both staff and product safety assured.
• Partner with the Produce Manager and Senior Produce Manager to follow weekly promotions, keeping in tune with seasonality and holidays.
• Partner with the Produce Manager and Senior Produce Manager to conduct periodic price surveys of identified competitors.
• Partner with the Produce Manager, Senior Produce Manager, and Point of Sale Specialist to ensure accurate, up-to-date PLUs.
• Maintain product levels through strategic ordering to maximize sales, minimize product loss, and hit or exceed budgeted profit goals.
• In partnership with the Produce Manager and Senior Produce Manager, create Flash Sale items as needed to reduce losses.
• Ensure all items are added to the Point of Sale before they are put on the shelf.
• In partnership with the Produce Manager and Senior Produce Manager, follow merchandising plans to create attractive product displays, using color and texture, with flexibility for cross-merchandising partnerships.
• Ensure displays are replenished, rotated, and culled several times daily.
• Support store signage program as developed with Marketing and monitor that the department meets signage standards.
• Ensure that all product displays, both inside and outside of the building, are clean, rotated, full, and have required signage.
• Support the Produce Manager and Senior Produce Manager to execute department resets that improve the shopping experience, stocking efficiency, and sales.
• Support sales changeover – in partnership with the Produce Manager and Senior Produce Manager and execute planned displays, ensure signage accuracy, and ensure the store is correctly signed before opening on sales changeover days.
• Assist customers with product questions and special orders.
• Offer samples and suggestions for purchase and preparation in a friendly, courteous manner.
• Partner with the Produce Manager and Senior Produce Manager to ensure damaged/spoiled products are stored and disposed of properly and swiftly, and credit is received from the supplier.
• In partnership with the Produce Manager and Senior Produce Manager, markdown items as needed to reduce losses; track shrink if there are margin problems, and understand the quarterly percentage of shrink.
• Maintain displays and storage areas in clean, orderly condition, meeting health department standards.
• Assist with monthly inventory counts.
• Maintain department equipment in working order.
• Advise Store/Facilities Management of equipment repair or replacement needs.
• Assist in special events, demos, food fairs, etc.
• Monitor and train staff to increase their knowledge about safety, sanitation, and accident prevention principles.
• Ensure proper purchasing, receiving, and storage for safe product integrity.
• Ensure orders are checked in and invoices are processed promptly.
• Follow systems for backstock organization and labeling, and maintain backstock areas, keeping stock levels within the space allocated for it.
• Follow our standard for welcoming, informative customer service, and lead staff to meet the standard.
• Participate in department, store category, and co-op leadership meetings.
• Assist with hiring qualified applicants following the established procedure.
• Partner with the Produce Manager and Senior Produce Manager to create a comprehensive training manual for all Produce staff.
• Facilitate all direct report new staff member training: Culture and behavioral expectations, Policies and procedures, On-the-job training.
• Oversee and assess the probationary period for all new direct report staff.
• Complete benchmark reporting such as evaluations, discipline, etc., and submit to applicable business partners.
• Assist with weekly payroll, communicate with HR regarding any deviations from the schedule, and respond to time-off requests within seven days.
• Utilize interpersonal and communication skills to lead the Produce department staff.
• Inspire department staff to deliver outstanding customer service, including product knowledge around taste, use, and storage, finding and selecting products, greeting customers who are within 6 feet, and creating a welcoming and delightful shopping experience.
• Display exceptional leadership by providing a positive work environment, counseling employees as appropriate, and demonstrating a dedicated and professional approach to management.
• Understand employee positions well enough to perform duties in employees' absence or determine appropriate replacements to fill gaps.
• Ensure all produce staff members are trained to maintain required food handling and sanitation certifications.
• Assist with reviewing staffing levels to ensure that operational needs and financial objectives are met.
• Assist with writing schedules, ensuring they are within budget and posted for staff according to guidelines.
• Abide by all Co-op policies and procedures as outlined in the Employee Handbook and other Co-op documents.
• Regular, predictable attendance.
• Keep offices orderly and clean.
• Maintain a positive attitude.
• Perform all other duties as assigned by the Produce Manager or Senior Produce Manager.

Benefits

• Cooperative values and the larger cooperative movement inspire us to work together for a more sustainable and just future.
• We are committed to social justice and developing our anti-racism and multicultural skills throughout our organization.
• Our cooperatively-owned business values working together in partnership with our local food producers, other vendors and service providers, community organizations, employees, and our customers to serve our community food needs in ways that sustainably support our mutual needs and aspirations.
• We prioritize building and sustaining our business operations capacity to generate positive impacts for our employees, business partners, customers, local economy, the common good of our community, and the environment.
• Our friendly store operations specializing in fresh, local, organically grown, and natural foods, builds community resilience and grows our local economy.
• We work hard and have fun doing it, act with honesty, kindness, and respect, and strive to improve every day.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed