Procurement Specialist

Argonne National Laboratory•Lemont, IL

17d

About The Position

The Procurement Specialist supports Argonne National Laboratory’s eCommerce team in a fast-paced, customer-focused environment. The role assists with day-to-day procurement activities, electronic catalog and marketplace transactions, and accurate, timely processing of purchasing requests. The specialist works frequently with internal customers, suppliers, and team members to provide customer service and ensure compliance with Argonne and U.S. Department of Energy procurement policies and procedures. The position processes purchasing transactions through PARIS and Coupa, supports users with eCommerce-related questions and order issues, and assists with electronic catalog and punchout supplier maintenance. It also coordinates order and delivery details, reviews procurement documentation, monitors work queues, supports reporting, escalates issues when appropriate, and contributes suggestions to improve eCommerce processes and the user experience. The role requires maintaining the confidentiality of sensitive procurement information and following applicable Argonne and DOE policies and regulations.

Requirements

Completed bachelor’s degree and 0+ years of experience, or equivalent.
Demonstrated experience in customer service, administrative support, procurement, or a related role.
Strong customer service orientation and ability to respond promptly, professionally, and courteously to internal and external stakeholders.
Excellent attention to detail and accuracy in data entry, documentation, and transactional processing.
Ability to work effectively in a fast-paced environment, manage multiple priorities, and meet deadlines.
Strong written and verbal communication skills, including the ability to explain processes and requirements clearly to non-technical users.
Proficiency with standard office software such as Microsoft Outlook, Excel, and Word, and comfort working with web-based systems or enterprise applications.
Ability to collaborate with a team while taking initiative and working independently with minimal supervision.

Nice To Haves

Experience with Coupa eCommerce, Coupa Procurement, or similar eProcurement or eMarketplace platforms.
Prior purchasing, supply chain, or procurement experience, especially in a government, research, or regulated environment.
Familiarity with basic procurement concepts, including purchase orders, invoices, requisitions, contracts, and catalogs.
Experience interacting with suppliers and resolving order or invoice issues.

Responsibilities

Process purchase requests and orders through the Lab’s Procurement systems (PARIS/Coupa) in accordance with established policies, procedures, and service-level expectations.
Answer internal stakeholders’ questions, resolve order issues such as delays, cancellations, and incorrect pricing, and guide users through eCommerce-related processes.
Assist with setting up, maintaining, and monitoring electronic catalogs and punchout suppliers, ensuring accurate pricing, product descriptions, and contract alignment.
Coordinate with suppliers and internal customers to confirm order details and delivery timelines and resolve discrepancies related to invoices, receipts, or order fulfillment.
Review procurement documentation for completeness, accuracy, and compliance, and ensure data integrity in transactions and records.
Monitor and prioritize work queues, emails, and requests to meet deadlines.
Support reporting and data-gathering activities, including tracking order status, spend categories, and supplier performance metrics as needed.
Escalate issues to eCommerce specialists, category managers, or management when necessary.
Contribute feedback and suggestions to improve eCommerce processes and user experience.
Maintain confidentiality of sensitive business and procurement information and adhere to Argonne and DOE policies and regulations.