Procurement & Sales Administrative Officer

CCR (Carrier Commercial Refrigeration)•Charlotte, NC

10d

About The Position

The Procurement & Sales Administration Officer is responsible for supporting the company's procurement and sales operations by managing the purchase-to-pay (P2P) and order-to-cash (O2C) processes. This role coordinates purchase orders, sales orders, invoicing, and supplier and customer communications to ensure efficient order fulfillment, timely payments, and accurate financial and operational records. Working closely with Procurement, Sales, Operations, Finance, and external partners, the role helps maintain smooth day-to-day business operations while delivering excellent service to both internal and external stakeholders.

Requirements

Bachelor’s degree in Business, Supply Chain, Finance, or a related field.
3-5 years of experience in both procurement and order-to-cash processes (or a similar hybrid role).
Strong understanding of ERP systems (e.g., SAP, Oracle) and experience with order management and procurement modules.
Excellent problem-solving and organizational skills.
Ability to manage multiple priorities in a dynamic, fast-paced environment.
Strong communication skills for collaborating with internal teams, suppliers, and customers.

Responsibilities

Create and place purchase orders based on approved purchase requisitions and ensure accuracy in terms of quantity, pricing, and terms.
Track the status of purchase orders and shipments, ensuring timely delivery of goods and services.
Set up and maintain item master data in the procurement system, ensuring accurate descriptions and inventory management.
Review and approve supplier invoices, matching them to purchase orders and resolving any discrepancies or disputes.
Collaborate with vendors to address invoice or delivery issues.
Monitor shipment schedules, coordinate with suppliers, and ensure goods are received according to agreed timelines.
Accurately process customer sales orders into the system, ensuring all details align with the customer’s requests and company policies.
Track the status of orders and communicate with internal teams and logistics to ensure timely delivery to customers.
Update sales orders as necessary, reflecting changes in customer requirements or shipment details.
Identify sales orders ready for invoicing and work with the finance team (PTP BPO) to ensure timely and accurate billing.
Ensure all completed orders are closed in the system, with all relevant documentation (e.g., proof of delivery) properly filed.
Coordinate with procurement, logistics, sales, and finance teams to ensure smooth and timely processing of both purchase and sales orders.
Assist in resolving any issues related to order fulfillment, delivery, or payment that affect the supply chain or sales operations.