Procurement Operations Systems Analyst

Western Governors University•Raleigh, NC

1d•Onsite

About The Position

The Procurement Operations Systems Analyst is responsible for the administration and support of our Source-to-Contract and Procure-to-Pay systems, which includes system configuration and integrations, ticketing and resolution management, quality control audits, enhancement testing, and stakeholder support. They are also responsible for pulling reports, analyzing data, and maintaining data between procurement systems. This position will assist in training department employees to enhance their knowledge and understanding of processes that support the procurement group. The Procurement Operations Systems Analyst assists with large-scale database information and system interface integrations. The Procurement Operations Systems Analyst will analyze data trends, resolve inconsistencies, and provide resolutions that will enhance department processes and programs for WGU’s procurement teams.

Requirements

Solid understanding of when to apply configuration and when to apply custom code
Up-to-date knowledge of procurement systems and other university systems, such as ServiceNow, Workday Spend Management, Source-to-Pay platforms, and SharePoint, along with data and database management.
Solid understanding and experience in workflow automation with procurement platforms
Proven experience with system administration
Excellent project management skills
Initiative-taker with ability to work autonomously under tight deadlines
Excellent verbal and written communication skills
Customer-focused approach to gathering and solving requirements
Ability to work well in a team environment
Natural curiosity and drive to solve problems
Ability to explain complex systems and data analysis to non-technical audience
Highly skilled with Microsoft Office Suite
Bachelor's Degree in Computer Science, Data Analytics, Business, Business Technology, Supply Chain Management, or a related field
2 years of experience working with procurement source-to-pay software, related procurement systems, and database systems
Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is the discretion of the hiring manager.

Nice To Haves

Data Analytics Certification, Certified Project Management Professional, Certified Professional in Supply Management, or other relevant procurement professional certifications
Experience constructing and troubleshooting existing or new source-to-pay procurement software
Experience constructing and troubleshooting existing or new analytic and reporting tools, such as ThoughtSpot, Workday Analytics, Power BI, or other applicable procurement analytic systems.
In-depth knowledge of business management, procurement, and strategic sourcing
Proven advanced analytical skills

Responsibilities

Troubleshoots system interface issues for all procurement systems and processes.
Acts as the first line of support in database management, Workday, ServiceNow, and all other procurement systems for the Procurement team.
Provides technical support and reports, utilizing data analysis skills and information available through database navigation, data interpretation, applicable procurement systems and MS Office suite programs.
Performs quality control audits for data integrity and system process administration.
Provides solutions to enhance user navigation of procurement systems and processes.
Builds and maintains strong relationships with cross functional team members and other internal stakeholders.
Supports system interface between key department software.
Supports efforts with department leadership to enhance stakeholder experiences.
Updates and documents technical procedures and processes.
Performs other job-related duties as assigned.